Join us as a Senior Service Delivery Manager at Computershare UK
Location: Bristol (Hybrid). You will be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home part of the time. Learn more about our flexible work culture at computershare.com/flex.
Job Overview
As a Senior Service Delivery Manager, you will be the key point of contact for our client relationships, ensuring seamless communication and exceptional service delivery. You will work closely with clients to understand their needs, build trusted partnerships, and drive client satisfaction and loyalty.
Key Responsibilities
* Manage end-to-end 'once off' jobs, coordinating between clients and delivery teams to meet requirements and deadlines.
* Oversee ongoing 'contract' jobs, resolving issues and reporting progress.
* Facilitate client governance meetings and prepare performance reports.
* Build and maintain strong relationships with clients, managing change requests and queries.
* Lead project management activities for onboarding and significant change initiatives.
* Ensure accurate monthly invoicing and monitor cash collection performance.
* Manage client budgets and forecasts.
* Participate in departmental improvement projects and support colleagues as needed.
Candidate Requirements
* Proven ability to manage multiple projects and client relationships.
* Strong interpersonal and communication skills.
* Attention to detail and commitment to quality.
* Proficiency in Word, Excel, PowerPoint, and other software tools.
* Ability to work independently and as part of a team.
* Adaptability in a high-pressure environment.
Rewards and Benefits
* Flexible working arrangements.
* Health and wellbeing support.
* Opportunity to purchase company shares.
* Recognition awards and team events.
About Us
We are a global leader in financial administration, with over 12,000 employees across more than 22 countries. We value diversity and inclusion, offering equal opportunities to all applicants. For accommodations during the recruitment process, please visit computershare.com/access.
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