Job Description
The Business-
You will join a global manufacturing business with a long-established presence in a specialist product area of manufacturing and are without question the market-leader.
The Role-
The Customer Support Manager is responsible for leading a team of 12 customer support agents, ensuring high-quality service delivery while fostering a culture of continuous learning, coaching, and professional development. The role balances operational oversight with strong people leadership to support both individual growth and team performance.
Key Responsibilities-
Team Leadership
* Drive, empower, and energize a high-performing team of customer service / technical professionals to consistently exceed customer expectations.
* Pinpoint skills gaps and growth opportunities, crafting tailored development plans to unlock each team
* member’s full potential.
* Deliver impactful coaching, regular performance reviews, and purposeful one-to-one meetings to fuel
* continuous growth and engagement.
* Champion a collaborative, accountable, and curiosity-driven team culture where learning and innovation thrive.
Driving Operational Excellence
1. Take charge of day-to-day technical operations, ensuring seamless service delivery aligned with SLAs and...