Role overview:
The key role of a Coach Level 3 is to support the management team in the daily operations of the store, uphold the company's core values, and ensure compliance with all relevant KPIs. As a Level 3 Coach and the first step into size management, the focus will be on creating a positive working environment and ensuring the sales team consistently delivers a level of service that exceeds customer expectations.
Responsibilities:
1. Work alongside the store manager and assistant manager to ensure the team delivers exceptional customer experiences.
2. Assist in opening and closing the store, including money handling, as a key holder.
3. Handle customer complaints and inquiries to achieve the best outcomes.
4. Monitor the sales team's service daily to meet and exceed targets.
5. Use business reports to assist in product placement of key lines.
6. Manage deliveries and stock handling efficiently, following stock control procedures to minimize loss and maximize profits.
7. Uphold company standards, act as a mentor and leader, and build strong collaborative relationships.
8. Share daily briefs and head office communications with your team.
9. Delegate tasks with close follow-up and lead by example with a hands-on approach.
10. Assist in training new starters and the ongoing development of existing staff.
11. Ensure daily replenishment and tasking requirements are met to keep the sales floor stocked.
12. Work safely and responsibly at all times.
13. Engage with the visual team to develop merchandising skills and commercial opportunities.
14. Understand KPIs such as Footfall, ATV, USP, and Conversion, and use these metrics to drive performance.
Role objectives and KPIs:
1. Maintain high customer satisfaction by delivering exceptional service and addressing customer needs promptly.
2. Drive sales and increase store turnover through effective merchandising, stock replenishment, and team motivation.
3. Lead and develop the shop floor team to ensure high performance, engagement, and policy adherence.
4. Keep the shop floor clean, organized, and visually appealing to enhance the shopping experience.
Skills and Experience:
* Interest in the size? brand and products.
* Excellent communication skills and confidence in engaging with customers.
* Supervisory experience preferred but not essential; full training provided.
* Ambitious, resourceful, eager to learn.
* Strong work ethic, effective time management.
* Self-motivated, adaptable, resilient.
* Problem-solving skills.
* Proficient in Microsoft Office (Outlook, Word, Excel).
* Visual Merchandising experience is advantageous.
* Commercially driven and flexible with working hours.
Benefits:
* 25% store discount on a wide range of products.
* Exclusive retail and hospitality discounts via TELUS Health.
* Access to digital health and well-being services.
* Health cash plans.
* Internal development courses and apprenticeships with nationally recognized qualifications.
* Discounted gym memberships at JD Gyms.
* Opportunities to join colleague networks, volunteer, and support initiatives like the JD Foundation.
* Incremental holiday allowance.
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