Technical Services Engineer Role Overview: The Technical Services Engineer provides operational support across the IT/OT environment, working alongside IT Specialists to ensure the stability and effectiveness of IT systems and services. The role encompasses infrastructure maintenance, cybersecurity support, device configuration, troubleshooting, client support, scripting of data extracts, and development of internal tools to improve operational efficiency. The position also involves maintaining day-to-day operations, supporting process improvements, and assisting with out-of-hours incidents, with the overall objective of enhancing service reliability, security, and operational performance. Key Responsibilities: Support infrastructure maintenance, patching, updates, and routine checks Assist with cybersecurity controls, secure configuration, and compliance tasks Configure, maintain, and troubleshoot IT and OT devices and services Provide technical support for client issues, incidents, and service requests Investigate faults and help resolve operational and system issues Produce scripts for data extracts, reporting, and repetitive support tasks Develop internal tools to improve support and operational processes Support monitoring, alerting, and incident response across services Maintain accurate technical records, procedures, and support documentation Assist with system improvements, standardisation, and service resilience Work with Engineering and IT teams on integrations and operational changes Support important out-of-hours alerts and incidents where required Qualifications, Skills, and Competencies Education: Bachelor’s degree in Computer Science, Data Engineering, IT, or related field Technical Skills: Windows Server support Infrastructure maintenance and troubleshooting Device setup, configuration, and support Networking fundamentals, including IP, DNS, DHCP, VPN, and routing awareness Incident response and fault diagnosis Patch management and update processes Cybersecurity good practice PowerShell scripting Basic C#, JavaScript, or similar tooling development Data extracts, reporting, and file handling Technical documentation and procedure writing OT device support awareness Azure or cloud platform awareness Database query or extract skills Relevant Experience: 3 years in a hands-on IT support or technical services role Good understanding of systems, infrastructure, and troubleshooting Experience with device setup, configuration, and maintenance Understanding of cybersecurity good practice and secure administration Experience supporting incidents, service issues, and user requests Ability to produce scripts or tools to support operational tasks Good troubleshooting and problem-solving skills Calm and methodical during incidents and operational issues Clear documentation skills and accurate record keeping Good written and verbal communication skills Able to work well with engineers, IT teams, and clients Proactive, dependable, and security-conscious Able to work independently and as part of a team Flexible and adaptable Willing to support out-of-hours alerts and incidents Commercial awareness of the industries we operate in Preferred Experience: Experience with PowerShell, C#, JavaScript, or similar tools Familiarity with database platforms and data extracts Exposure to infrastructure monitoring and alerting platforms Experience with Azure or cloud-hosted services Awareness of cybersecurity frameworks or compliance standards Experience developing internal support tools or utilities Exposure to OT environments or industrial systems Experience using AI/Copilot tools responsibly Competencies: Ability to work under pressure during support issues and incidents Excellent written and verbal communication skills Ability to work using own initiative and innovate where appropriate Ability to work with and integrate into the existing team Ability to think critically and quickly, with flexibility and adaptability Analytical skills for troubleshooting technical, data, and security issues Clear communication on technical, service, and security topics Detail-oriented, with a focus on accurate and efficient support delivery Collaborative approach to cross-team and client support Proficiency in creating and maintaining technical documentation Ability to prioritise work with service, security, and team priorities in mind The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four Divisions: EMEA, APAC, Americas, Gestra. Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Benefits You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts’ portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below. Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.