Position: IT Manager
Location: Reading
Salary: 50k - 65k
Benefits
* 22+ Days Holiday and rising (plus bank holidays)
* Flexible working (WFH incentives)
* 10% Matched Pension Contribution
* Career Development
* Cycle Scheme
* Car Parking
Primary Purpose
Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team.
The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent onsite at customer sites (majority within a 50-mile radius of Silchester).
Key Responsibilities
* Build a Team
* Offer technical support to customers via phone, email, or in person
* Provide routine onsite visits to customers, as well as dealing with onsite escalations
* End-to-end project delivery, providing solution implementation, project management and pre/post-project support; ensure all projects are delivered and installed within the timescales set.
* Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points.
* Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper‑V and VMware), Exchange and IT Security & Networking.
* Assist with setting up and configuring computer systems.
* Conduct software troubleshooting and recommend solutions.
* Communicate effectively with customers to understand and address their technical concerns.
* Provide technical support where required (pre & post project)
* Assist other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management.
* Carry out site surveys and create technical documentation.
* Collaborate with the IT support team on escalated more complex issues.
* Pre‑sales support for Directors, communicating with new & existing customers.
* Provide a technical handover to the Service Desk.
Desirable
* 5+ years proven experience in a customer-facing technical support role within an established MSP.
* Excellent verbal and written communication and soft skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email.
* Microsoft 365 Teams, Exchange, SharePoint, Intune and Autopilot.
* VMWare ESX, vCenter and/or Hyper‑V.
* Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec).
* LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA.
* Certifications or a technical qualification in IT.
* Ability to write reports and technical documents.
* Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial.
* Exceptional attention to detail.
* Must have the resilience and ability to work under pressure.
* Must have the ability to work alone, and as a member of the team.
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
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