Discover Your Future at Froneri – Front of House Reception / Security Location: Leeming Bar, North Yorkshire Contract Type: Full-time, In person Salary: £15.12 per/hr About Us At Froneri, we don’t just make ice cream, we create experiences that delight millions around the world. As one of the world’s leading ice cream manufacturers, we’re proud to produce iconic brands like Rowtrees, Nuii, and Cadbury ice cream. Our team is at the heart of everything we do—driven, innovative, and committed to excellence. If you're looking for a role where creativity meets opportunity, and where your ideas & contribution can make a real impact, we’d love for you to apply! The Role In this role, you’ll be responsible for: • Promptly and effectively respond to incidents and emergencies, using your knowledge of site systems and protocols to ensure safety and security. • Maintain high standards of performance, professionalism, and exceptional customer service by collaborating with other departments and working closely with management to identify areas for service improvement. • Follow instructions and regulations, and complete additional administrative tasks as assigned, while maintaining meticulous and accurate records. • Produce concise and timely reports and escalate any issues as necessary. • Monitor surveillance systems, respond to alarms, and effectively communicate with management and external authorities. You’ll play a key part in helping us deliver high-quality products and services while living our values, we take ownership, we are better together, we seek to improve and we do what is right. What We’re Looking For To be successful in this role, you’ll need: • PC Skills, particularly MS Office. • A verifiable work and career history spanning a period of at least five years. • Familiarity with the use of CCTV monitoring systems. • Outstanding communication skills coupled with a strong focus on customer service. • Exceptional attention to detail and exceptional organizational abilities. • Self-assurance and the ability to establish and maintain productive working relationships at all levels. • Capability to work independently and take initiative. • Ability to function effectively as a team member. • Reliability and commitment to maintaining confidentiality. Based at our Leeming site, your duties will include front desk reception and monitoring all arrivals and departures as well as the security of our site via the CCTV system. Working on a rotating pattern involving days and nights, the team maintains a 24 hour, 365 days a year cover for the business. This requires a flexible approach to the job, as you will be working as part of a committed site security team, who take great pride in the quality of the service they provide to visitors and staff and in keeping the site both safe from potential risks such as fire as well as secure from any intruders. We value people who are proactive, collaborative, and eager to grow. Why Join Froneri? We offer a range of benefits to support your wellbeing and development: • Extra Rewards: Annual bonus, recognition schemes, Christmas voucher. • Flexible Pay Options: Salary sacrifice for pensions, payroll giving, Cycle to Work. • Shift Premiums: £2.50/hour for overtime; up to £10/night shift premium. • Family Support: Maternity, paternity, and adoption pay. • Financial Security: Life assurance (2x salary), pension scheme, paid annual leave. • Career Development: Access to training and apprenticeships. • Health & Wellbeing: 24/7 virtual GP, mental health support, occupational health. • Perks & Discounts: Staff lottery, raffles, and savings hub for shopping, travel, and entertainment. • Community Engagement: Volunteer opportunities with charity partners. Ready to Apply? If you’re excited by the opportunity to work with a global brand and a passionate team, we’d love to hear from you. Please apply in writing/by email, enclosing a CV, to Hannah Goundry, (jobs@uk.froneri.com) HR Dept, Froneri, Leeming Bar Industrial Estate, Leeming Bar, Northallerton DL7 9UL.