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Director of DMC UK + Benelux (General Manager), London
Location:
London, European Union
Job Category:
Tourism
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Job Reference:
Job Views:
2
Posted:
27.05.2025
Expiry Date:
11.07.2025
Job Description:
At Kuoni Tumlare, we design and deliver exceptional travel experiences through destination management solutions. With over 100 years of expertise, we serve a global network with tours, educational trips, MICE events, and more. Our marketplace strategy emphasizes digital transformation, maintaining a competitive edge in the travel industry.
About the Role
We are expanding and seeking a visionary, entrepreneurial leader to drive us towards becoming the leading DMC for UK + Benelux. Reporting to the COO, you will work closely with the Leadership Team, overseeing strategy and full P&L responsibility. The role balances strategic thinking with operational execution, requiring travel and networking outside regular hours.
Key Responsibilities
* Lead 6 Managers and a team of 70 across departments including Hotel Procurement, Operations, Destination Management, Customer Service, Direct Sales, and MICE.
* Leverage relationships with HR, Finance, IT, and collaborate across Europe.
* Manage relationships with clients, suppliers, sales offices, and tourism organizations.
Operations
* Ensure operational excellence and service quality.
* Streamline work processes and routines.
* Manage service level agreements and monitor KPIs.
* Oversee customer service during office hours and handle client relations.
* Maintain competitive hotel inventories and destination services.
* Innovate product offerings based on market trends.
Management
* Build and manage a high-performing team with regular meetings and development initiatives.
* Define and support team objectives aligned with company strategy.
* Manage budgets, business pipeline, and profitability metrics.
Qualifications
* 15+ years in the travel industry, with 5-7 years in senior management or DMC roles.
* Strong connections within UK and Benelux travel trade.
* Sales experience, excellent communication skills in English.
* Proven leadership in large international teams and change management.
* Proficiency in Microsoft Office, especially Excel and PowerPoint.
What We Offer
* International environment across 33 countries.
* Long-standing stability and growth opportunities.
* Employee development, bonuses, recognition programs.
* Flexible, hybrid working arrangements.
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