Social network you want to login/join with:
Technical Operations Lead - Cyber Security, Shrewsbury
Client:
Milestone Technologies, Inc.
Location:
Shrewsbury, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. For over 25 years, we have supported category-defining enterprise clients that are growing ahead of the market. The company specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone's culture promotes collaboration and inclusivity, supporting employees to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. We leverage our knowledge base to execute initiatives, delivering short-term and long-term value to clients and applying continuous service improvement. With Intelligent Automation, Milestone accelerates IT transformation, focusing on business objectives and boosting employee productivity. With over 3,000 employees serving more than 200 companies worldwide, our mission is to revolutionize IT deployment.
Job Overview
We seek a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role manages technical operations and ensures the integrity, confidentiality, and availability of digital assets through proactive and reactive cybersecurity measures. The successful candidate will lead a team of professionals and collaborate with global leads and client partners to deliver services in the UK timezone.
This role is 100% remote, based in the UK, with flexible hours to support global operations. It reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Mentor and develop cybersecurity professionals, fostering a collaborative, innovative, and high-performing environment through performance management, recruitment, and training.
* Enhance team capabilities via training programs, quality assurance activities, and skill gap identification.
* Oversee daily technical operations, ensuring compliance with client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Lead global initiatives, including process development, change management, reporting, and client requests.
* Stay updated on investigation types and ensure team skills are current.
* Serve as the technical liaison between the client and internal teams, preparing reports on security trends, incidents, and risks.
* Monitor scheduling, attendance, and legal compliance of team members.
* Escalate performance or morale issues to management.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years of experience in cybersecurity operations.
* At least 5 years of investigator experience in a global enterprise environment.
* Proven leadership of technical teams.
* Strong knowledge of cybersecurity frameworks (e.g., NIST, ISO/IEC 27001).
* Proficiency with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Knowledge of access control, cloud technologies (CNAPP, CSPM), data retention, encryption.
* Excellent problem-solving and communication skills.
* Experience presenting to clients and cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, knowledge of programming and forensic investigation experience.
Compensation
Compensation depends on experience, skills, licenses, and location.
Our Commitment to Diversity & Inclusion
We aim to create a workplace reflecting the communities we serve, fostering empowerment, equity, and belonging. We provide equal employment opportunities and accommodations for applicants and employees regardless of background or protected status.
We welcome diverse backgrounds, cultures, experiences, and perspectives to contribute to our global team.
#J-18808-Ljbffr