Description
1. JOB TITLE: Senior Security Operator
2. SALARY: £33,203
3. LOCATION(S): Edinburgh
4. HOURS: - Full time
5. WORKING PATTERN: This role operates a 24/7 shift pattern working 12 hour shifts rotating between day and night shifts.
Join Our Team at the Physical Security Operations Centre!
Are you ambitious and passionate about making a difference while ensuring the safety of our colleagues, customers, and premises? If so, we have the perfect role for you!
At the Physical Security Operations Centre, we provide 24/7 support to colleagues across the Group, ensuring the safety of our people, customers, and premises. As a valued team member, you’ll bring your expertise in alarm monitoring and incident response to the forefront, while also playing a key role in providing support and guidance and delivering continuous improvement at pace.
About this Opportunity
This role is based in our Physical Security Operations Centre, where you’ll be responsible for a diverse range of activities, including alarm monitoring, incident response, access control, governance, providing advice on security procedures, remotely fixing faults on security equipment, or getting an engineer out to fix the problem. Communication is key as you will be speaking to colleagues, suppliers, and the emergency services when responding to security incidents. You will also be involved in delivering change, maintaining quality assurance checks, and updating procedures.
Day-to-Day Responsibilities:
6. Leading a team to deliver excellent service to our customers, providing feedback and guidance
7. Monitoring alarms and being ready to respond to security incidents
8. Remotely fixing faults on security equipment or coordinating with engineers to resolve issues
Providing support and guidance over the telephone and by email
9. Understanding access control systems and processes
10. Problem-solving and paying excellent attention to detail
11. Reviewing and updating playbooks and undertaking quality checks
12. Playing a vital role in delivering change at pace in an agile way
13. Being proactive in your approach to personal development and learning
Why Lloyds Banking Group
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…
What you’ll need
14. Ambitious about growing their career in security operations
15. Passionate about protecting others and doing the right thing
16. Curious and proactive in identifying better ways of working
17. Collaborative and confident in supporting change across the business
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Coaching and mentoring will be available, along with the opportunity to get involved in cross-team activities and learning and development. We're keen to hire someone with the right values and behaviours. Here are some of the behaviours we'd love to see:
18. Providing fantastic customer service over the phone or online
19. Being highly motivated, proactive, and driven to achieve individual and collective goals
20. Establishing strong relationships with colleagues and suppliers
21. Seeking ideas and opportunities for continuous improvement
22. Having solid attention to detail
23. Remaining calm and resilient in a busy environment, proactively identifying new/potential risks and responding to emerging priorities
How you approach your work is just as important as what you do and the prior experience you bring to the role. Trust is important to us, and we work flexibly in ways that mean we can each be at our best. We're looking for someone who has the skills for problem-solving and development with a good team ethic, providing simple and effective solutions.
So, if you're passionate about providing great service, want to protect our colleagues, customers, and premises, and can build great working collaborations, then this could be your next role!
(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.