We are working closely alongside with a local authority in Somerset to assist with the appointment of a Customer Service Officer on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: £13.47- £17.82 per hour
Summary:
The Customer Service Officer is the first point of contact for residents of Somerset seeking advice, guidance, and support from Somerset Council. This is a dynamic, fast-paced, and highly rewarding role that combines face-to-face customer contact with telephony and online digital support. The primary focus is to effortlessly provide quality service and promote customer self-service using online solutions, handling a high volume of enquiries across the Council's diverse range of services.
Responsibilities:
* Serving as the initial contact for customers visiting the office, calling on the telephone, or seeking online assistance.
* Demonstrating resilience, professionalism, and empathy when dealing with sensitive, complex, and potentially emotive customer interactions.
* Actively guiding and supporting customers in using online digital solutions to help them successfully self-serve, in line with the Council's increased digital focus.
* Accurately logging, updating, and managing customer information and enquiries using multiple in-house technologies and systems.
* Primarily working from the main office at Brympton Way and the Customer Service Point (CSP) inside Yeovil Library.
Essentials:
* Proven ability to listen actively, demonstrate empathy, show understanding, and interact with kindness in every customer exchange.
* Strong interpersonal skills for engaging effectively in face-to-face interactions and clear, professional verbal communication for telephony support.
* The ability to remain calm, professional, and self-assured while handling a high volume of challenging, sensitive, and sometimes emotive customer interactions.
* Good fundamental computer skills, including the confidence and enthusiasm to quickly learn new council systems and efficiently use multiple technologies simultaneously.
* A positive, proactive, and curious approach with the enthusiasm to learn about the wide range of Council services to effectively resolve customer issues at the first point of contact.
Please note:
* You should be available to work immediately or at a short notice.
* You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
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