The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks. Duties and Responsibilities The post holder must be able to undertake all aspects of front-office reception and back-office administration functions. Duties may vary according to workload and staffing levels and will be carried out under the direction of the management team. Digital Champion Duties Promote Google reviews, sending links to patients post appointment Update and manage the practice website in accordance with compliance regulations Create informative and engaging posts on the practices social media accounts promoting health initiatives in a timely manner Manage the practices Digital Databank this includes attending digital inclusion meetings, updating the spreadsheet and liaising with relevant stake holders.
Play a key role in identifying patients who require data inclusion within the community Reception & Patient-Facing Duties Provide cover at reception during practice hours, including handovers at shift changes and covering staff leave or sickness. Receive, assist and care navigate patients appropriately, either in person or by telephone. Telephone calls are answered promptly in line with the practice protocol Make external calls on behalf of the practice to patients or external agencies Manage the appointments system, including triage and booking, amending, and cancelling appointments. Organise requests for home visits and appropriate paperwork Handle difficult / distressed patients with tact and diplomacy Advise patients with regards to the practices complaints procedure Ensure the patients details are up to date e.g.
correct telephone number Handle patient enquiries and signpost appropriately to clinicians or external services. Chaperone clinicians when requested in line with the practice chaperone policy Maintain a tidy and welcoming reception area, including displays and noticeboards. Register new patients and process patient deductions. Provide clear communication and guidance to patients in line with current practice policies.
Administrative Duties Ensure administrative tasks are completed in a timely manner. Manage incoming and outgoing mail, both paper and electronic. Process and action clinical documents via Docman, including coding and patient recalls. Process repeat prescriptions in line with practice protocols.
Maintain accurate and up-to-date patient records, including data entry, locating records and re-filing Order and monitor office and clinical supplies, including stationery. Provide support to the clinical and administrative teams (filing, scanning, photocopying, data input). Liaise with EMIS / ICB IT Helpdesk when required. Requests from colleagues are responded to willingly Understand the need for continued training and self-development.
Participating in any training programme implemented by the practice. Be aware of security measures within the practice to always ensure patient and staff security.