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Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy the rewards of working for one of the world’s leading banks.
We offer a starting salary from £24,000 for a 35-hour week, along with benefits such as free parking, 'lunch on us' for your first 4 weeks, 25 days’ paid holiday (+ bank holidays), employee discounts, pension, and healthcare schemes. We also provide hybrid working for flexibility.
You don’t need banking or customer service experience, but the following skills are essential:
* Active listening: carefully listen, retain key details, and understand customer concerns.
* Effective communication: clearly convey information, ask questions, and ensure understanding.
* Customer-centric mindset: aim to deliver quality service and foster positive relationships.
* Empathy and support: understand the customer’s perspective and tailor your approach.
* Resilience: stay calm amidst questions, priorities, and workload.
* Accountability: resolve queries according to policies and guidelines.
* Following Process: adhere to procedures and escalate when necessary.
* Digital Fluency: be confident with technology.
We will train you extensively through a 16-week program to familiarize you with our systems, products, and customer interactions, supported by our Academy and peer coaching. Training hours are Monday to Friday, 9am-5pm, face-to-face in the office. During this period, holidays should be minimized and are subject to discussion. A commitment of at least 12 months is required.
Applicants must be UK residents over 18 with a valid right to work in the UK. We cannot sponsor visas. If on a student visa, working 35 hours/week may not be permitted.
The application process includes:
* A telephone Recruiter Interview
* A final face-to-face interview and an online Values-Based Assessment
The Contact Centre operates Monday to Friday, 7:30am-7pm, with shifts in Week 1 (10:00 – 18:00) and Week 2 (08:00 – 16:00). Flexibility is required. If successful, shift patterns will be discussed.
Our hybrid work model involves working partly at our Fareham office and partly remotely. You should have a suitable home setup, including a desk, chair, and a stable broadband connection of at least 10Mbps. We will provide necessary technology.
We value diversity and inclusion. HSBC is committed to creating an accessible workplace for everyone. We are a Disability Confident Leader and will offer interviews to candidates with disabilities or neurodivergent conditions who meet minimum criteria.
If you need accommodations during the recruitment process, please contact our Recruitment Helpdesk.
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