Job Title: German Speaking Customer Service Advisor
Salary: £30,000 – £35,000 (depending on experience)
Location: Office-based
Hours: Full time
The Role
We’re looking for a confident and customer-focused German Speaking Customer Service Advisor to join a busy and supportive team. This is a fully office-based role where you’ll be the first point of contact for customers, providing a professional and helpful service across multiple channels.
You’ll handle enquiries via telephone, web chat and email, building strong relationships with clients while ensuring their questions and requests are resolved efficiently. There will also be occasional opportunities to identify and upsell suitable products or services, where appropriate.
Key Responsibilities
* Providing excellent customer support in both German and English
* Responding to customer enquiries via phone, email and web chat
* Resolving queries efficiently and accurately
* Building positive relationships with customers
* Identifying opportunities to upsell or promote relevant services when suitable
* Keeping customer records up to date and accurate
What We’re Looking For
* Fluent German and English (spoken and written)
* Previous experience in a customer service role
* Confident communicator with a friendly, professional approach
* Strong organisational skills and attention to detail
* Comfortable working in a fast-paced office environment
* A proactive attitude and willingness to support the wider team
What’s On Offer
* Competitive salary of £30,000 – £35,000, depending on experience
* Free parking
* Great holiday package
* Full-time, fully office-based role
* Supportive team environment
* Opportunity to develop customer service and commercial skills
If you’re passionate about delivering excellent service and enjoy working in a collaborative office environment, please apply now!
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