Help People Navigate Their Claims with Confidence
If you're someone who genuinely enjoys helping others, solving problems, and seeing things through, this could be the ideal next step in your career. We're looking for a Claims Handler - Claims to join our warm, supportive, and collaborative team.
Castelan is a leading national furniture care business providing specialist customer services and repair solutions for furniture insurance, commercial clients, and major retailers. Our modern office is just five minutes from the town centre, with easy access by car, bus, bicycle, train or on foot.
Whether you're at the start of your career, returning to work, or looking for a fresh challenge, we welcome people from all backgrounds - customer service, retail, hospitality, administration, or any role that involves listening, communicating, and finding solutions. If you bring a positive attitude, curiosity, and resilience, we'll provide all the training you need to thrive.
About the Role
You'll support customers with their warranty claims for items such as furniture and electrical appliances often working in partnership with wellknown highstreet retailers. You'll manage each claim from beginning to end, ensuring fair, accurate outcomes while delivering friendly, reassuring service. This is a role where you can take ownership of your workload while still feeling part of a team that celebrates success together.
What You'll Be Doing
* Guiding customers through their claims journey with clarity, empathy, and professionalism
* Handling inbound and outbound calls and resolving queries efficiently
* Managing claims endtoend, from arranging repairs to processing settlements
* Keeping accurate, compliant records
* Collaborating with colleagues to share knowledge and achieve team goals
* Suggesting improvements to help us continually enhance the customer experience
What We're Looking For
Skills & Attributes
* Clear, confident communication
* Strong attention to detail and logical problemsolving
* Resilience, flexibility, and a willingness to learn
* Good timemanagement and organisational skills
Technical Skills
* Comfortable using Microsoft Office
* Accurate dataentry skills
* Experience in a callcentre or claims environment is useful but not required
Experience
* Customer service experience is helpful - but not essential
* We value potential, attitude, and transferable skills as much as experience
* Full training provided
What's in It for You?
* Besides the salary and Pension scheme you will have access to:
* 24/7 GP Access for you and your household
* Discounted Cinema Tickets
* Discounts for National Brands and Retailers
* Career Development Opportunities
* Celebratory Events
* Onsite Mental Health First Aid Support
* Employee of the Month Award
* Take part in Staff Social Activities
* Future Financial Planning Workshops
* Charitable Fundraising Activities
* Free Onsite Parking (if based at our office locations) and we are close to transport links.
* Access to Employee Assistance Programme for Counselling, Financial and Legal support
How to Apply
If you're passionate about delivering great customer service and eager to grow your skills, we'd love to hear from you. Please send your CV and cover letter by the deadline Thursday 16 April 2026.
We may close applications early if interest is high. Unfortunately, we are unable to provide visa sponsorship for this position. Recruitment agencies: please direct enquiries to recruitment@castelangroup.com. We work with a selected PSL.
Please note: We are unable to support visa applications for this role.