Capacity Planning Manager - Belper | Up to £60,000 | On-site | Full-Time (39.5 hrs/week) Are you an experienced Contact Centre Planning Manager, WFM Analyst, or Resource Planner looking for your next challenge? Brook Street is excited to be partnering with a well-established organisation in Belper currently seeking a Capacity Planning Manager to lead a dedicated planning team and drive efficiency across their operations. If you're used to working in a fast-paced, target-driven environment where forecasting and resource management are key - this role is built for you. ?? Why This Role Could Be a Perfect Fit You've built your career around balancing supply and demand - managing headcount, forecasting workload, optimising shifts, and delivering against SLAs. This role offers you the opportunity to apply those same high-level planning and analytical skills to a wider operational context, giving you more scope, more influence, and more strategic visibility. ?? Key Responsibilities Analyse business forecasts and trends to define short- and long-term capacity needs Build and optimise planning models to ensure efficient resource allocation Collaborate with internal stakeholders to align planning with business priorities Present planning performance and KPIs to senior leadership Identify and implement continuous improvement initiatives across planning functions ?? What You'll Bring Experience in capacity or workforce planning - in a contact centre or service-based environment Leadership or team management experience within planning/resource functions Proficiency in Excel and tools like SAP, Oracle, or WFM platforms Strong analytical and reporting skills, with an eye for turning data into action A proactive mindset and the ability to drive change and improve processes Exposure to or interest in Lean, Six Sigma, or other process improvement approaches A degree or equivalent qualification in business ?? Role Details Location: Belper (100% on-site) Salary: Up to £60,000 (depending on experience) Hours: 39.5 hours per week, full-time Brook Street NMR is acting as an Employment Agency in relation to this vacancy.