We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!
As a Customer Services Team Leader, you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.
Responsibilities
* Manage the team by conducting performance reviews, coaching, and training.
* Handle escalated customer issues and monitor interactions for quality improvement.
* Collaborate with other departments to optimise processes.
* Manage staffing levels during busy periods, promote a customer‑first mindset, and emphasize first‑time resolution.
* Engage customers through social media, identify service improvement opportunities, and support frontline duties.
Qualifications
* Proven customer service experience and a keen interest in developing leadership skills.
* Excellent communication, problem‑solving, and decision‑making abilities.
* Capacity to handle complex customer issues and manage multiple priorities.
* Experience using customer feedback to drive ongoing improvements.
Benefits
* £38,333 per annum.
* Permanent contract, full‑time 37 hours per week.
* Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution – Employee 5% + Eastlight 10% = Total 15%).
* 30 days annual leave plus bank holidays.
* Annual wellbeing grant of £200 per annum – Subject to eligibility.
* Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility.
* A healthcare cash plan, life assurance.
* Formal qualifications and paid professional membership.
Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk.
Eastlight Community Homes are unable to provide Visa Sponsorship.
Closing Date: 25th June 2026 at 23:59
Interview Date: Interviews are expected to be held on 2nd or 3rd July 2026 in person at Braintree Hub.
Shortlisted applicants will be asked to complete an assessment prior/during their interview to help with the selection process.
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