Job Advert We’re looking for an experienced and motivated Customer Service Team Leader to lead our customer services team at Aspire Leisure Centre. This is a key role at the heart of the centre, responsible for delivering outstanding customer experiences, driving membership growth and retention, and ensuring our reception and booking systems operate smoothly and professionally. Working closely with the Centre Manager and wider team, you’ll lead, motivate and develop a busy front-of-house team, oversee rotas and day-to-day operations, manage our leisure management system and app, and step into the Duty Manager role when required. You’ll also play an active role in events, partnerships, reporting and continuous improvement, helping the centre meet its performance targets while staying true to Aspire’s charitable mission. If you’re a confident people-manager who thrives in a customer-facing environment, enjoys improving systems and processes, and wants your work to make a genuine social impact, this is an exciting opportunity to join a values-driven organisation where your leadership really matters. WHY JOIN ASPIRE? At Aspire, we’re passionate about helping people reach their full potential—our team included. When you join us, you’ll be part of a welcoming, values-driven organisation where your work truly makes a difference. We also offer a range of benefits to support your wellbeing and growth: * Competitive salary * Free membership at Aspire Leisure Centre * Pension scheme & childcare vouchers * Enhanced maternity/paternity pay * Employee Assistance Programme * A role with real purpose and impact READY TO LEAD GREAT CUSTOMER EXPERIENCES? Apply now and become part of something that really matters. For more about us: www.aspire.org.uk [http://www.aspire.org.uk/] Please note, Aspire will be reviewing applicants as and when they come in and reserve the right to appoint a suitable candidate prior to the deadline.