About us
Lemon was established in 2003 out of a passion to provide world class customer service. We take great pride in our Call Management and Business Process Outsourcing (BPO) services and ensure that each and every customer gets the VIP treatment. We do not see ourselves as an average contact centre, we are a dynamic team, eager to provide an outstanding service with integrity at its core.
We are innovative and we use technology to assist us, but we do not hide behind it, and we do not use any robotic call scripting, we are just real people, having real conversations.
We also understand the importance of good systems and processes and that is why we have committed to achieving and retaining international standards in the form of our ISO9001 and ISO27001 certifications, which support our purpose and assure our absolute professionalism at all times.
But, why the name Lemon? Well, we just liked it The Zest, the 'no sour business', the vibrant colours, it all seemed to work, and as there are one or two other successful fruit named companies out there, we thought if they can do it, so can we, and with that Lemon was born
What is the role?
We are looking for passionate and professional Full-Time Customer Service Advisors to join our expanding team in Stockton-On-Tees.
Our Customer Service Advisors make up a huge part of our world-class customer service team. They are the voice for our fantastic clients, and are often the first point of contact who help to solve the customer's queries and issues.
Also, we are a proud Real Living Wage employer We believe in fair pay and providing our employees with a wage that reflects the true cost of living, not just the government minimum. Beyond competitive salaries, we offer a comprehensive benefits package that includes access to an Employee Assistance Programme, and additional annual leave. We are committed to fostering a supportive and inclusive work environment where every team member is valued and encouraged to grow.
Full training is provided, therefore previous contact centre experience is not necessary. However, some customer service experience is advantageous We are simply looking for friendly and enthusiastic individuals who will strive to deliver a genuine, high-quality customer service experience. If this sounds like you, we would like to hear from you
What will your responsibilities be?
* Delivering a quality customer service experience on behalf of our clients
* Offering a personalised approach to each individual, listening to the customers' needs and offering them the relevant advice and guidance which suits the needs of their situation
* Handling and logging inbound interactions from customers (calls, emails, web-chat and messages)
* Managing interactions and escalating jobs and call-outs as required
* Using a wide variety of software systems, portals and CRMs to raise and dispatch jobs and call outs directly to our clients
* Understanding and complying with our Quality Management and Information Security Management standards
* Organising and prioritising your tasks, especially during busy periods, to ensure urgent tasks are handled quickly and efficiently
* Representing Lemon's core values of: Quality, Trust, Team, Passion, Empathy and Gratitude.
Our ideal candidate will have…
* Great verbal and written communication skills
* A passion to deliver a quality customer service experience
* The ability to listen to customer and adapt their approach to suit the customer's needs
* The ability to co-operate and collaborate in order to work efficiently as part of a team
* The ability to quickly solve issues and problems
* The knowledge and ability to use computers and related technology efficiently and effectively
* Previous customer service experience (whilst this is advantageous, it is not a requirement)
What's in it for you?
* Real Living Wage for over 18s
* 5.6 weeks holiday (including bank holidays) plus a length of service annual leave allowance
* Employee Benefits Program
What's next?
* Send us your CV through Indeed
* A covering letter is optional
* If you pass the CV stage, one of our recruitment team will contact you to offer you an interview.
If you would like to discuss the role in further detail, please contact our recruitment team on
Come and join our 'Zesty' team
Job Types: Full-time, Permanent
Pay: £24,570.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Referral programme
* Store discount
Work Location: In person