We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store’s performance and be the specialist in delivering practical actions for its improvement through a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
Responsibilities include:
1. Coordinate the team to deliver a great shopping experience in the community.
2. Open/close the store and complete duty cover, ensuring decisions prioritize safety and customer service.
3. Act as the go-to person for colleagues in the absence of the Store Manager for operational queries.
4. Support the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere.
5. Maintain the store’s cleanliness, tidiness, and presentation.
6. Prioritize replenishment of key products.
7. Ensure point of sale and shelf labels are accurate and reflect best practices.
8. Address overcharges immediately and prevent reoccurrences.
9. Manage queues proactively to enhance the shopping experience.
10. Coordinate colleagues’ tasks, ensuring priorities are met and breaks are scheduled appropriately.
11. Be knowledgeable about store operations, driving improvements.
12. Follow health and safety routines, ensuring colleagues do the same.
13. Communicate effectively with the team, keeping them informed.
14. Identify operational efficiencies and share ideas with the Store Manager.
15. Always prioritize customer needs and resolve queries promptly with a positive attitude.
16. Adjust service approaches to meet individual customer needs.
17. Recognize colleagues providing excellent service.
18. Identify and remove obstacles to delivering great service.
19. Resolve colleague queries in the absence of the Store Manager or escalate as needed.
20. Ensure appropriate staffing, managing short-term absences by actively finding cover.
21. Act as a Keyholder, attending alarm call-outs to ensure security.
22. Monitor and act on internal communications, ensuring timely dissemination of messages.
23. Coordinate colleagues to meet customer and store needs, reporting issues to the Store Manager.
24. Balance your time between service and replenishment areas.
25. Support your Store Manager in managing staff absence, conducting return-to-work interviews, and reporting absences according to policy.
26. Build relationships with your Area Manager and People Partner, escalating issues and seeking coaching opportunities.
27. If the store has a Post Office Local, your duties will include managing day-to-day operations of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
Key Skills:
* Communication Skills
* Customer Focus
* Problem-Solving
* Teamwork
* Attention to Detail
* Adaptability
* Technical Skills
* Time Management
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