IT Systems Manager
Up to £45,000
I am seeking an experienced, hands‑on IT professional to take ownership of IT systems, infrastructure and third‑party suppliers within a large, multi‑site retail and services business operating across the UK. This role sits within the operational function and is central to keeping the business running day to day. You will ensure systems are reliable, issues are resolved quickly and technology continues to support both store‑based and head‑office teams effectively.
This opportunity is ideal for someone who thrives working independently, enjoys being close to the detail and takes pride in solving real operational problems rather than managing a large internal IT team. Alongside core support and infrastructure responsibilities, you will play a key role in shaping the next phase of the company's IT strategy, including the transition to a single managed service provider and greater adoption of Microsoft 365, automation and AI‑enabled insight.
Responsibilities
- Own day‑to‑day IT operations across head office and a large multi‑site retail estate
- Act as the primary conduit between the business and external IT partners
- Lead and coordinate the transition to a single Managed Service Provider
- Support and maintain on‑site servers, networks and core systems including Sage and retail till systems
- Manage and optimise Microsoft 365 services including Outlook, Teams, SharePoint and Power BI
- Respond quickly and pragmatically to operational IT issues that impact trading or store performance
- Support data, reporting and automation initiatives, including Power BI, SQL‑based reporting tools and AI‑driven insight
Skills and Experience
- Proven experience in a hands‑on IT support, systems or infrastructure role
- Strong working knowledge of Microsoft 365, on‑prem servers and IT infrastructure
- Experience managing and coordinating third‑party IT suppliers or MSPs
- Organised, persistent and able to work independently without a wider IT team
- Exposure to automation, data reporting, Power BI or AI‑driven solutions
What’s on Offer
- Salary of up to £45,000
- Predominantly remote working, with occasional travel to North East England
- High‑autonomy role with genuine ownership of IT across the business
- Opportunity to influence IT direction and modernise systems without heavy bureaucracy
This is just a brief overview of the opportunity.
