Overview
Cancer Care Coordinator - Kingstanding, Erdington & Nechells PCN
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The PCN Cancer Coordinator will support GP practices within the Primary Care Network, working within professional and clinical boundaries as part of an established multi-disciplinary team to deliver timely and personalised care for patients, and deliver key objectives of the Primary Care Network DES.
Main duties of the job: This post will particularly be supporting the early cancer diagnosis and cancer care quality improvement work by supporting practices to improve their processes, achieve their targets and working with patients to help them ensure they have the right support at each stage of their journey. Hours: 15-20 hours per week.
About Us
Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients. We are currently a GP partnership of 29 practices with 38 surgeries, 110 GP partners serving around 210,000 patients in Birmingham, Wolverhampton and Shropshire. The partnership offers a shared administrative and management structure, economies of scale, and access to funding streams and innovative services.
Responsibilities
* Support practices to deliver their quality improvement plans for early cancer diagnosis.
* Develop and embed systems across the network to improve cancer screening uptake, liaising with external agencies as appropriate.
* Utilise population health intelligence to proactively identify and work with patients newly diagnosed with cancer and on the cancer register to deliver personalised care.
* Ensure patients receive a Cancer Care review in line with national defined timescales and targets.
* Support practices in PCN in conducting peer-to-peer learning events reviewing data and trends in diagnosis across the PCN, including cases of repeated presentations and late diagnoses.
* Support patients to utilise decision aids in preparation for shared decision-making conversations.
* Coordinate a personalised care and support plan (PCSP) based on what matters to the person.
* Help people manage their needs by answering queries, arranging appointments, and providing clear information to support informed choices.
* Encourage engagement with training, employment, and appropriate benefits where eligible.
* Support people to understand their activation level and access self-management education, peer support, or related interventions to increase activation.
* Assist access to personal health budgets where appropriate.
* Provide coordination and navigation across health and care services, working with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.
* Support MDT coordination and delivery within the PCN; identify and manage a caseload of patients and refer as appropriate within the PCN.
* Promote shared decision making and the use of decision support tools; identify patients who may benefit from these approaches.
* Safeguard patients by ensuring organisations engaged by the Care Coordinator have appropriate safeguarding processes in place.
Qualifications
Essential
* GCSE grade A-C (or equivalent) in Maths and English, or higher level qualification
Desirable
* NVQ3 in Health & Social Care
Experience
Essential
* Experience in a patient/customer facing role
* Experience of administrative duties
Desirable
* Experience of working in primary care
* Experience in use of databases
* Understanding of confidential information and service user confidentiality
* Experience in a busy, demanding environment while delivering timely results
* Understanding of health and social care processes
Skills & Abilities
* Access to a vehicle and full, clean driving licence is essential
* Excellent interpersonal and communication skills
* Empathy and listening skills
* Prioritisation and organisational skills
* Strong knowledge of Microsoft Office
* Able to deal with service users sensitively and work as part of a team
* Ability to analyse and interpret information and present results clearly
Employment details
* Employment type: Part-time
* Salary: Depending on experience
* Contract: Permanent
* Location: 1st Floor, 1856 Pershore Road, Birmingham, B30 3AS and multiple partner sites
Legal
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for any previous criminal convictions.
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