IT Support Analyst - Lancashire
We re looking for a proactive IT Support Analyst to provide high quality technical support across the business. You ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities
Deliver 1st/2nd line support via phone, email, and in person
Manage and resolve support tickets, escalating when needed
Install, configure, and maintain laptops, desktops, Macs, and software
Troubleshoot hardware, software, and mobile device issues
Maintain IT asset records and equipment storage
Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
Assist with IT projects, system upgrades, and office moves
What You ll Bring
Experience in IT support or service desk roles
Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
Good understanding of PC hardware and basic networking
Experience with ticketing systems (desirable)
Relevant certifications (CompTIA, MCP) are a bonus
Skills
Excellent communication and customer service
Proactive, hands-on approach
Strong multitasking and prioritisation abilities
Willingness to learn and develop
Benefits
Life insurance
Cashback healthcare plan
Retail and high street discounts
Additional enhanced benefits with service
If you re passionate about delivering great IT support and want to join a growing team, we d love to hear from you. We welcome applicants from all backgrounds.
Interested? Please Click Apply Now!