Job Description
*Must be based in Plymouth Devon, or a daily commutable distance due to required training within our head office*
1. Respond to customer requests for tyre related breakdown assistance (job taking, job allocation, chase) within agreed targets and timescales.
2. Delivers a high level of Customer Service on all calls.
3. Adheres to company work instructions and compliance measures.
4. Ensures a high level of data quality.
5. Maintains company quality standards at all times.
6. Communicates effectively on all levels.
7. Makes timely decisions within level of authority.
8. Escalates all issues falling outside of the above for approval / decision.
9. Uses own initiative when required.
10. Carries out administrative duties accurately when required.
11. To undertake other reasonable duties as required from time to time in support of the effective running of C360
Qualifications
12. Knowledge of the Truck Tyre fleet market desirable but not essential.
13. Office 365 Knowledge
14. Professional qualification in Customer Service desirable.
15. Previous experience in a customer service role.
16. Experience of working as part of a team striving towards excellence.
Additional Information
Additional information
17. £25,;PA
18. Only seeking applications from those that live in the Plymouth area or a commutable distance of Ivybridge.
19. The shifts are between the hours of 0700-1900 over a 3 week rotation (0700-1530, 0830-1700 & 1030-1900. 40 hours per week.
20. This is a hybrid role after successful completion of training at the head office (6-8 weeks minimum)
21. Must have the right to work in the UK.