The Role
We’re looking for a Social Media & Community Executive to bring NEOM’s global social presence to life. This position is responsible for the day-to-day management of NEOM’s global social channels and the growth of our community across owned platforms.
With strong platform knowledge and a finger on the pulse of social trends, the Social Media and Community Executive helps drive best in class engagement, spark two-way conversations and build a loyal global community.
From supporting campaign launches and identifying cultural moments to creating content and managing community interactions, this role plays a key part in ensuring NEOM shows up creatively, consistently and authentically across every social platform.
If this sounds like you and you’re excited by the opportunity to contribute to our social strategy as a growing global brand in the wellness and beauty space, we’d love you to apply below. Reporting to our Senior Brand & Social Content Manager, this role is ideal for someone within commutable distance of our Harrogate office to collaborate closely with the Brand & Social Content team.
Why NEOM Wellbeing?
At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing
With 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.
We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!
We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!
What Will You Do
* Manage our social content planning, writing engaging social copy and scheduling across organic channels to expertly execute our social strategy.
* Develop and execute social‑first, trend‑led content ideas that feel culturally relevant and on-brand.
* Brief designers and support content creation for organic, paid and CRM, including platform‑specific edits.
* Confidently create content both behind and in front of the camera, including at shoots and brand events.
* Lead daily community management across social media channels (priority channels: Instagram, TikTok and Facebook) answering DMs, replying to comments, engaging on UGC and being the hybrid between community & customer care. Ensuring timely, tone‑appropriate engagement.
* Grow and manage the Global Facebook Group and Instagram Broadcast Channel, including content planning, writing copy and moderation.
* Monitor sentiment, capture insights and share themes that inform content and wider business decisions.
* Track and report on key social and community KPIs to support continual growth and optimisation.
* Pre‑seed products and work with ambassadors and creators to support campaign launches and authentic reviews.
* Support community events, including planning, hosting, logistics and post‑event feedback.
* Support Senior Brand & Social Content Manager with management of community panel that fosters feedback loop between customers and Product Development.
* Manage social admin such as creator invoicing, product send‑outs and coordination with Design, PR, CRM and Wellbeing Hub teams.
Requirements
* Minimum 3 years’ experience in Social Media, with proven ability to manage channels and create platform‑first content.
* Experience building and nurturing engaged online communities across multiple social platforms.
* Strong copywriting, communication and organisational skills, with excellent attention to detail.
* Confident editing TikToks and Reels using CapCut or similar tools.
* Experience using analytics and reporting tools (such as Dash) to track performance and insights.
* Comfortable supporting creative direction while confidently delivering hands‑on execution.
* High‑energy, proactive and adaptable, thriving in a fast‑paced, ‘start‑up’ style environment.
* A collaborative team player with a positive, growth‑driven mindset and willingness to get stuck in.
* Genuine passion for NEOM, our community, and the beauty/wellness industry.
Benefits
* TIME TO CHILL - 25 days holiday plus bank holidays
* BIRTHDAY TREAT - Extra day off on your birthday
* WELLBEING DAYS - take some time to recharge and reset
* NEOM GOODIES - A free NEOM product each month, plus staff discount for you to enjoy
* HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies and mental health support
* DO GOOD, FEEL GOOD - Time off for you to volunteer, plus support for personal fundraising efforts