Overview
The ability to speak Welsh is essential for this post; English and/or Welsh speakers are equally welcome to apply.
An exciting opportunity has arisen for a Clerical Officer to join the administration team in Holywell Community Hospital.
The Clerical Officer will provide efficient clerical assistance to the service. The provision of an efficient clerical service is essential to ensure the speedy triage, booking, treatment and discharge of patients.
By the nature of the duties, the Clerical Officer will be required to maintain strict confidentiality, and will be expected to deal with patients and relatives with courtesy and discretion at all times.
Main duties of the job
* To receive and respond to telephone enquiries from patients, families, other agencies and Health Board Staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.
* Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries.
* Handle emotional and stressful telephone calls, e-mails and correspondence that may sometimes be of an abusive nature; report and seek assistance when necessary.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
* GCSE’S C and above in English and Maths or equivalent experience.
* NVQ Level 2 in Administration or equivalent experience
* IT qualification or equivalent level of experience using Microsoft packages
* RSA/OCR Level 2 or equivalent experience
Desirable criteria
* ECDL
* AMSPAR-City & Guilds Level 3
Experience
Essential criteria
* Previous experience in a clerical, administration/ reception role.
* Copy/ Audio typing
Desirable criteria
* Experience of working within the NHS
Skills And Knowledge
Essential criteria
* Able to use Word/Excel/ Outlook competently and to manage electronic diaries effectively
* Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders.
* Excellent organisational skills.
* Ability to speak Welsh
Values
Essential Criteria
* Team player. Approachable /Friendly Confident manner. Reliable. Develops own practice through reflection and learning. Empathetic.
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