Join to apply for the Customer Service Advisor role at Vintage Cash Cow.
Base pay range
Department: Customer Engagement
Location: Pure Offices, Leeds
Compensation: £25,000 / year
Description
About the team: At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is dedicated to delivering exceptional customer service by creating an excellent customer journey and supporting our mission to revolutionise the buying and selling of vintage, valuable, and unique items. We focus on reCommerce, reuse, and recycling, promoting responsible consumerism and sustainability. Backed by VC firms like Dutch Founders Fund and Airbridge Equity Partners, we are scaling rapidly and making a positive global impact.
About the role:
As a Customer Service Advisor, you will be the voice of Vintage Cash Cow, engaging with customers and ensuring their experience with us is seamless and enjoyable. This role suits individuals thriving in a dynamic environment who are passionate about delivering exceptional customer experiences. You will work towards individual and team targets, contribute to continuous improvement initiatives, and help foster a high-performing, collaborative team culture.
Getting Started…
* Develop a strong understanding of our processes and systems.
* Engage warmly with customers via inbound and outbound calls, complete welcome calls, book collections, and address inquiries.
* Build trust by providing accurate information and resolving queries efficiently.
* Meet individual KPIs while contributing to team goals.
Establishing Your Impact…
* Exceed daily and weekly targets, driving performance and satisfaction.
* Understand our customer base to tailor solutions and ensure positive experiences.
* Collaborate across departments for a seamless customer journey.
Driving Excellence…
* Become a top performer, exceeding KPIs and demonstrating service excellence.
* Mentor new team members and share best practices.
* Lead initiatives to improve team efficiency and customer satisfaction.
Key Responsibilities
* Deliver exceptional customer service through inbound and outbound interactions.
* Support new sign-ups and assist with service-related queries.
* Collaborate with other teams for a consistent customer experience.
* Achieve individual and team KPIs aligned with business goals.
* Foster a supportive, inclusive team environment.
* Continuously develop skills and adapt to evolving needs.
Skills, Knowledge, and Expertise
* At least 1 year of experience in a contact centre or customer-focused role.
* Proficient with CRM systems and computer skills.
* Excellent communication skills and professional telephone manner.
* Proven success in meeting KPIs.
* Skilled in objection handling and negotiation.
* Collaborative team player committed to shared goals.
Equal Opportunities
We are committed to creating an inclusive environment where everyone feels valued and respected. We welcome applicants from all backgrounds and encourage those who may not meet every requirement to still apply. We support adjustments during the hiring process to accommodate your needs.
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