Join to apply for the Central Support Team Supervisor - FTC role at CBRE
Birmingham - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland
Role purpose
Central Support Team Supervisor to support the regional FM teams on all administrative and operational support tasks. To be an escalation point for the wider support team. Reporting into Central Support Team Manager.
Key responsibilities
1. Regional Support: Direct liaison for the team in the completion of routine and unplanned tasks requiring data and statistics; review data to ensure accuracy and alignment with requirements.
2. Manage Central Support Team inbox, distribute emails, and respond to inquiries.
3. Outlook coordination, booking of business travel and expenses processing as needed.
4. Collaborate with Talent Partner and Hiring Manager to manage recruitment and new starter processes to ensure a smooth welcome to CBRE.
5. Attend in-person meetings as necessary to provide business updates.
6. Manage CCTV/GDPR requests, track and act as Joint Data Controller for client activity.
7. Point of contact on in-hours major incident management.
8. Prepare monthly client reporting.
9. Create internal rotas for out-of-hours and peak periods.
10. Manage supplier relationships by attending monthly meetings.
Supervisor role
1. Be an escalation point for the team.
2. Deal with escalations from the wider support team that cannot be resolved at the Coordinator level.
3. Provide internal monthly updates from the CST to ODs/Ds and above by attending meetings.
Person specification / requirements
* Previous administrative experience
* Record of supervisory or management experience
* Good interpersonal skills
* Ability to prioritise and coordinate tasks efficiently ensuring all deadlines are met
* Maintains a positive attitude towards routine tasks
* Good IT skills (Word, Excel, Outlook, PowerPoint) – at least intermediate standard
* Accurate and exceptional attention to detail
* Pro-active and enjoys working autonomously and as part of a wider team
* Confident and assertive where required
* Flexible approach to work
* Understands and appreciates the importance of using discretion
* Team player who deals effectively with colleagues and clients
* Experience gained from working within a professional services environment
* Strong organisational and administration skills
* A good standard of education
* Exceptional communication skills, both verbally and in writing
* Proactively delegate workload
Service line
Advisory Segment
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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