Better places, thriving communities.
Facilities Assistant (Roving Ambassador)
£12.71 per hour | £26, per annum | Monday–Friday, 7am–6pm
Location: Lloyds Banking Group, Bristol Harbourside | Join the UK's leading facilities management company
Your Role: Be the Ambassador of a 5-Star Workplace Experience
As a Facilities Assistant (Roving Ambassador), you'll be the heartbeat of a seamless, premium workplace experience. Every visitor, every colleague, every moment—you make it exceptional.
Working closely with our Regional Front of House Manager and Facilities Manager, you'll ensure the office runs flawlessly, looks immaculate, and feels welcoming. No two days will be the same, and your natural people skills, organisation, and calm under pressure will shine.
This role is active, varied, and out-and-about—perfect for someone who enjoys being on their feet and at the centre of the action.
What You'll Be Doing
1. Perfecting meeting spaces: Set up and reset rooms and event areas to exacting standards
2. Warm, concierge-level welcomes: Greeting visitors and colleagues with professionalism and genuine care
3. Ownership of key areas: Ensuring all customer-facing spaces are safe, clean, and presented to 5-star standards
4. Managing check-ins & queues: Keeping things smooth, efficient, and stress-free
5. Technical first-fix support: Conducting AV checks, troubleshooting issues, and ensuring equipment is always guest-ready
6. Being a visible, proactive presence: Floor walks, service audits, and coordinating with teams to resolve issues quickly
7. Supporting VIP visits: Delivering personalised, exceptional service
8. Handling colleague queries: Across digital platforms and in-person—always with a “how can I help?” mindset
9. Hosting contractors and collaborating with workplace teams
10. Admin excellence: Trackers, logs, reports, ordering supplies, preparing briefings
11. Acting as the eyes and ears when the Facilities Manager is away
What You'll Bring
12. Experience in high-end corporate environments or luxury hospitality
13. Immaculate personal presentation and outstanding communication skills
14. Strong tech confidence: Outlook, Teams, Chrome, visitor management systems (e.g., Condeco)
15. Familiarity with AV equipment (MTRs, microphones, speakers, docking stations)
16. A problem-solving, proactive approach and exceptional attention to detail
17. Ability to stay calm, organised, and helpful—whatever the day brings
18. SIA licence (provided)
Join Us
Help us create a workplace that shines. A place where colleagues feel supported, visitors feel welcome, and every detail contributes to an extraordinary experience.
Join the Mitie Team.
Together our diversity makes us stronger.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .