Go back London North West University Healthcare NHS Trust
Administrator/Helpline Operative/ Medical Laboratory Assistant
The closing date is 01 April 2026
Please note that candidates without the right to work in the UK should not apply, as sponsorship (CoS) is not available for this role.
The NHS Bowel Cancer Screening Programme, London Programme Hub, based at Northwick Park & St Marks Hospitals, serves a population of approximately 9.7 million within the London Clinical Commissioning Group and coordinates the activities of up to 8 Screening Centres across the capital.
We are seeking to recruit into the position of Administrator Helpline Operative/MLA, a highly motivated and well-presented individual.
Applicants for this post will be organised, possess excellent written and spoken English communication skills and demonstrate a willingness to be trained.
The Hub has four modalities (Helpline, Print Room, Administration and Laboratory) and staff will be expected to rotate, train and work in each modality depending on service requirements.
Please note this post does not support the completion of the IBMS registration portfolio.
For recruitment purposes- if you are placing a work reference down from a previous employer or NHS Trust, please ensure the referee email address provided is for the HR department in the company as the Trust cannot accept references from line managers unless it is a small standalone private organisation.
Main duties of the job
Helpline Activities
Provides information and support to people calling the national enquiry helpline. Answers general telephone enquiries and performs visitor reception duties.
* Liaises with colleagues and other health professionals in other Hubs, screening centres, GP practices by telephone and in person as required.
Laboratory Activities
Performs sample reception duties including receiving, sorting, organising and logging of samples and recording information on the Bowel Cancer Screening System (BCSS).
* Prepares simple solutions, reagents and quality control materials.
Print Room Activities
Transfers data files to external mail fulfilment and downstream mailing producer.
* Distribution of letters, leaflets and test kits to screening subjects.
* Maintains stocks of supplies ensuring adequate supplies of general office items.
* Undertake any other duties, including photocopying and distribution of information as and when required.
* Clean equipment and report any deficiencies or malfunctions to the Programme Hub Manager, whilst maintaining a high standard of cleanliness in line with the Trust Infection Control Policy.
Administration Activities
Answers correspondence (letters, emails) with supervision.
* Responds to enquiries about appointments, dealing with rebooking requests or opt outs.
* Deals with return undelivered mail, detained estates and third‑party test kit requests in accordance with Hub policy.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
* St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/ Qualifications
Essential
* English language GCSE O level or equivalent
* Other GCSE O level passes
Desirable
* Science GCSE O level
Knowledge & Experience
Essential
* Working knowledge of current IM&T packages, particularly Microsoft, Word, Excel and PowerPoint
* Previous NHS experience
Desirable
* Worked in a Laboratory setting
* Call centre experience
HEART Values
Essential
* Demonstrate commitment to Trust HEART
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Northwick Park & St. Marks Hospitals
Watford Road
Harrow Middlesex
HA1 3UJ
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)
£29,651 to £31,312 a year per annum inclusive of HCAS pro rata
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