Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
About the Role
Join Close Brothers Business Management Team where you will be a focal point and lead for both the detection and resolution of incidents across Close Brothers’ Retail Divisions. As the Retail division becomes increasingly complex, a clear and agile incident management framework is essential. Incidents can result in downtime of key services and platforms, affecting customer outcomes and revenue. The Business & Incident Relationship Manager will lead varied teams, support incident resolution, and drive continuous improvement through root‑cause analysis.
Responsibilities
- Ensure that all processes used by the business Incident team are thoroughly documented, consistently audited, and regularly improved.
- Respond to a reported business/service incident and initiate the business incident management process.
- Hold regular meetings with stakeholders to discuss incident management trends and queries.
- Collaboratively work with the incident management team to ensure that all protocols are diligently followed.
- Manage incidents affecting the retail business by stopping the incident, understanding impact on customers/business, and putting a remediation in place.
- Implement and own the business incident management process and liaise with IT to resolve incidents.
Qualifications
- Ability to influence and gain agreement on planning and prioritisation.
- Prompt, clear decision-maker who can guide working groups and project teams.
- Comfortable working at pace.
- Ability to prioritise own work and develop concise, executable plans aligned with business directives.
- Self-starter with the ability to support and encourage colleagues.
- Excellent verbal and written communication across multiple formats.
- Independent thinker capable of acting decisively.
Preferred Qualifications
- Relevant degree in Risk Management or Technology Systems.
- Relevant subject‑related qualification (e.g., CISSP, CISM, CRISC).
- Work experience in one or more domains of operational risk, such as IT, information security, process optimisation, fraud management.
EEO Statement
We are committed to providing an inclusive and accessible recruitment process. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to contact us.
