Job Description:
Responsibilities include but are not limited to;
Front of House:
* Welcoming visitors to the Business Centre
* Offering refreshments to BizSpace guests/tours
* Build a solid relationship with customers
* Manage Mailbox and Virtual office customers
* Managing access control for new/departing customers, visitors, contractors
* Maintaining log of BizSpace guests, contractors and attendees for fire log
* Work closely with customers upon onboarding to ensure a smooth transition
* Resolve any concerns or problems regarding the business centre experience, office setup and IT
Customer Management:
* Enhance the entire customer journey – building and strengthening relationships
* Coordinate and organise customer engagement activities
* Promote and encourage site networking and event participation
* Identify opportunities to link customers and their businesses with one another
* Oversee car park management, charging thereof and allocations
* Maintain stock levels of refreshments
* Manage supplementary recharging of ancillary services – meeting rooms, co-working etc.
* Manage relationships; encourage positive reviews and oversee complaints
Operations:
* Maintain the highest of professional standards
* Daily review of cleaning and maintenance levels
* Oversee cleaning and maintenance operatives and contractors
* Ensure kitchens and communal areas are presented at their best – assisting where necessary
* Maintain sales literature and collateral; including the ordering thereof
* Maintain standards and oversee management of meeting room bookings
* Stationery and supplies management and ordering
* Monitoring H&S platforms (Property Plus) – Training provided
* Participate and drive activities that improve the quality of the services provided
* Help support energy consumption and ESG policies
BCM Support:
* Encourage and promote ESG interactivity and engagement
* Deputise BCM role with all aspects of Business Centre management
* Devise regular fun and engaging activities to hold within the Business Centre
* Support social media activity – content, pictures & videos for followers
* Answering and managing calls and enquiries
* Maintaining availability lists, pricing and newsletters
* Support regionally when required within the wider team
* Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
* Promote and identify uplift opportunities with customers to increase income and services
* Carry out viewings and tours where necessary
* Help support locally driven enquires and sales opportunity
* Identify opportunities to connect and enhance relationships with the local community
Key Skills:
* Excellent communication skills at all levels
* Problem solver by nature
* Sales Orientated
* Good knowledge of use of IT
* Use of Microsoft 365
* Good telephone manner
* Professional appearance and personality
* Flexible
* Full clean driving license
This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of Sirius. It will therefore be subject to periodic review.
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