2 x 37 hours (1 FTE) per week - Business Support Officer (Grade 3)
1x 22.2 hours per week Business Support Officer (Grade 3)
Join Sheffield City Council as a Business Support Officer within Children's Services.
Sheffield's Children and Families Business Support Service is looking for a bright and motivated individual to join us as a Business Support Officer and help make a meaningful impact to the lives of Children and Young People in Sheffield.
We have teams across Sheffield supporting different functions within Children and Families. If based within this team, you would join either North Fieldwork Service (Children Social Care) who are based at Sorby House, S4 or the Leaving Care Service who are based at the Old Junior School, S7. However, all our Business Support staff join our citywide service so could be placed in or moved to any of our teams.
We offer an established career progression route, and the experience needed to move into other areas within Sheffield City Council, such as Project Support, HR and Finance.
The difference you'll make as a Business Support Officer:
You will be working with other Business Support colleagues to provide a proactive customer-focused business support service to teams across Children and Families, making a meaningful impact for vulnerable Young People in Sheffield.
What your working day will look like:
The role is diverse, and you work closely with the wider service in a fast-paced environment as often the completion of tasks is very quick and requires strict deadlines.
You will carry out a variety of tasks, such as:
General Tasks
1. Monitoring the team inbox and responding to queries
2. Supporting customers in person or on the phone
3. Processing work requests, such as arranging room bookings for meetings, travel, accommodation and interpreter bookings as well a wide range of other requests.
4. Manage incoming post and deliveries.
5. New starter support
Finance
6. Order goods for clients and arrange payment/invoices
7. Arrange pre-paid card payments and carry out related system tasks.
8. Respond to payment enquiries
Information Management
9. Filing of client documentation electronically
10. Archiving / requesting files from RMS and archiving files when required
11. Converting and password protecting documents
Meeting Support (Note Taking)
12. Strategy meetings
13. PLO meetings
14. Life Appreciation days
About you:
You will have:
15. A minimum of 5 GCSEs (including both English and Maths) or equivalent qualification and have proven experience in a similar administrative role.
16. Excellent communication, organisation, and time management skills and be motivated to work under pressure and in a confidential manner.
17. Experience of using IT systems such as Outlook, Word, Excel, Teams and PowerPoint.
18. Experience of working in a busy office environment with a good understanding of office processes and procedures, strong problem-solving and decision-making abilities.
19. Ability to work independently and handle confidential information with discretion.
Business Support Officers are required to be flexible in terms of area of work and location and need to be able to adapt to changing priorities and deadlines.
We are looking for committed, passionate, enthusiastic, self-motivated individuals who are detail-oriented and confident in verbal and written communication. The service handles private and confidential information, so discretion and confidentiality are essential. There may be times in this role when you hear distressing and sensitive information.
Working for Sheffield City Council, you'll enjoy:
20. The opportunity for career growth and development.
21. A collaborative and supportive work culture which encourages inclusion and diversity.
22. Ongoing training and development opportunities.
23. A range of health and wellbeing support.
If you are a motivated and detail-oriented individual looking for a rewarding and challenging role, this is the perfect opportunity for you. Join our team and contribute to our continued success.
If you would like any further information about this role or to have an informal discussion, please contact Jasmine Grey on 0114 205 6567 or email on
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.