Overview
We have a great opportunity to join our Resources Talent bank for Station Resource Planner roles at Avanti West Coast. Our mission is to be the transport of choice, connecting our customers and communities across the West Coast. We are looking for an enthusiastic individual who is committed to keeping our trains moving. The Resources team are an integral part of our success, playing a key role in the safe and efficient operation of our services. As a crucial member of our resources team, you will ensure our trains run smoothly and on time. This role is responsible for efficiently resourcing station staff, producing base and weekly rosters in line with company standards, and ensuring the smooth operation of West Coast train services through effective crewing and clear communication with frontline teams and leadership.
Responsibilities
* Communicate clearly, professionally, and respectfully with frontline staff and depot teams.
* Build strong working relationships with Customer Service, Planning, and Resource Operations teams.
* Drive continuous improvement in customer experience, performance, and cost efficiency across the business.
* Accurately log all West Coast service resourcing details in line with company policy.
* Collaborate effectively with managers, the diagramming team, and Crewe Training Centre staff.
* Advise on rostering best practices, manage base roster input, and ensure compliance with Terms and Conditions.
* Support the Resources team in strengthening regional relationships and enhancing the customer journey.
Benefits
* Final salary pension
* Free travel on Avanti West Coast for you/spouse/partner/dependents
* Privilege Travel card (75% off other train operators fares for leisure travel)
* 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
* 10 free journeys on other First Group Train Operators
Details
* Seniority level – Entry level
* Employment type – Full-time
* Job function – Finance and Sales
* Industries – Rail Transportation
EEO and Inclusion
Avanti West Coast values the differences that make each of us outstanding. We recognise the benefits of building a diverse workforce and employing people from diverse backgrounds, including race, religion, age, gender, gender identity, disability, and sexual orientation. We are committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and where differences are welcomed and put to good use.
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