We are looking for a skilled and proactive IT Support Specialist to provide technical assistance and ensure smooth operation of our IT systems. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting end-users, and maintaining IT infrastructure to ensure maximum productivity across the organization. Key Responsibilities: Provide first and second-line technical support to staff via phone, email, and in person Diagnose and resolve hardware, software, and network-related issues Install, configure, and maintain computers, printers, and other IT equipment Manage user accounts, permissions, and access control systems Support Microsoft 365 / Google Workspace and other business applications Monitor system performance and ensure IT security best practices are followed Maintain IT inventory and documentation of systems and procedures Assist in setup and support of new employee onboarding (laptops, accounts, tools) Escalate complex issues to senior IT staff or external vendors when necessary Ensure regular updates, backups, and system maintenance are performed Required Skills & Qualifications Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) 1–3 years of experience in IT support or helpdesk role Strong knowledge of Windows and/or macOS operating systems Understanding of networking basics (LAN, Wi-Fi, VPN, DNS) Experience with ticketing systems (e.g., Jira Service Desk, Freshdesk, ServiceNow) Good troubleshooting and problem-solving skills Strong communication and customer service skills Ability to work independently and manage priorities Preferred Skills Experience with cloud platforms (Microsoft Azure, AWS basics) Knowledge of cybersecurity best practices Basic scripting knowledge (PowerShell, Bash) Familiarity with Active Directory / Entra ID Experience in remote support tools Soft Skills Patient and user-focused mindset Strong attention to detail Ability to work under pressure Team collaboration and adaptability What We Offer Competitive salary package Growth opportunities in IT infrastructure and support Training and certification support Collaborative and supportive work environment