Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Sales & MarketingGesellschaft:Mercedes-Benz Financial Services UK LimitedStandort:Mercedes-Benz Financial Services UK Limited, Milton KeynesStartdatum:..6Veröffentlichungsdatum:..6Stellennummer:MER3X6GArbeitszeit:Vollzeit BewerbenAufgaben
Closing Date: January 6
About us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.
We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.
At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
How you’ll play your part
In this role, you will deliver an excellent service to all Mercedes-Benz Cars Service Care customers as an ‘information and administration provider’ providing the highest level of customer satisfaction to ensure customer loyalty to MBC. You will ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their Service Care contract.
Main Accountabilities
1. Resolve customer concerns by clarifying complaints, determining the cause of the problem, advising the best solution, following up to ensure resolution and escalating when required, based on severity.
2. Perform other ad-hoc administration and contract amendment tasks throughout the Service Contract life cycle that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder’s role, skill abilities and experience.
3. Pass and maintain relevant accreditation/compliance/knowledge to the desired standard. Ensure the company standard of communication with customers (internal and external) is reached on all calls, emails and correspondence adhering to strict targets.
About you
4. Proven customer service experience.
5. Customer orientation and ability to adapt/respond to different types of characters.
6. Excellent communication and negotiation skills (written and oral) letter/email writing including accurate English grammar.
7. Ability to multi-task, prioritise and manage time effectively while maintaining strong attention to detail.
8. To be computer literate with various packages such as Word and Excel.
9. Comfortable working with targets.
10. Patience and ability to manage stress.
11. Problem-solving skills.
12. Ability to work under pressure, whilst maintaining a professional image at all times.
13. Ability to work without supervision.
14. Excellent time management skills.
15. Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined time frames.
16. Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
17. Numerate.
What’s in it for you?
We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What’s next?
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Benefits Mitarbeiterhandy möglich Gesundheitsmaßnahmen Mitarbeiterrabatte möglich Mitarbeiter Events Parkplatz Kantine, Café Gute Anbindung Barrierefreiheit
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