Role Overview
Location: Mobile role covering East Midlands
Salary: £35,000
Working Hours: Monday to Friday, 08:00 - 16:30
The Operations Supervisor is a mobile worker position responsible for delivering high‑quality workplace services within the Cadent portfolio on several sites. This includes managing cleaning, reception, security, contractors, catering, and meeting room services to ensure a professional, safe, and welcoming experience for employees and visitors.
What You’ll Do
* Oversee daily soft/hard services operations including Front of house and contractors
* Ensure office areas, meeting rooms, and communal spaces are maintained to a high corporate standard
* Supervise reception and front‑of‑house teams to deliver a professional client‑facing experience
* Deliver and maintain all staff training in line with company policy
* Ensure staff eLearning is up to date and completed
* Coordinate meeting room setups, events, and hospitality services
* Manage external vendors and contractors, ensuring SLA and KPI compliance
* Conduct routine inspections of cleanliness, presentation, and service quality
* Handle employee and client service requests, feedback, and complaints promptly
* Ensure compliance with workplace health, safety, and hygiene standards
* Monitor stock levels of office consumables (e.g., refreshments, cleaning supplies)
* Support space planning activities such as desk moves and office reconfigurations
* Maintain accurate records, reports, and service logs
* Manage staff holidays, return to work, arrange sick cover as needed
* Cover front of house duties when required
* Deal with day‑to‑day requests of stakeholders
* Be familiar with internal applications – Safety Culture, Kalidus, Intelex for the completion of audits and staff appraisals
* Take ownership of incident control packs for each site within the region (e.g. fire evacuation plans, disaster recovery plans)
* Flexible working times when required
* Site based only
* Cover cleaning on site when necessary
* Follow any reasonable request by the Regional Manager
Skills and Qualifications
* Experience in facilities or workplace services
* Strong leadership and team coordination skills
* Excellent customer service and stakeholder management abilities
* High attention to detail, especially in presentation and cleanliness
* Ability to manage multiple contractors and service streams
* Good communication and problem‑solving skills
* Familiarity with office systems (room booking tools, helpdesk systems, etc.)
Education and Experience
* Familiar with Microsoft Office‑based programs
* Typically 2–5+ years of experience in soft services or workplace operations
Key Performance Indicators (KPIs)
* Workplace cleanliness and presentation standards
* Employee and visitor satisfaction
* Front‑of‑house service quality
* SLA/KPI performance of vendors
* Response time to service requests
* Budget and cost control
Work Environment
* Corporate office or depot with high expectations for professionalism and presentation
* Regular interaction with employees and stakeholders
* May require flexibility for early starts, late finishes, or event support
Benefits
* 20 Days holidays + Bank holidays
* Holiday Buy Scheme – up to 5 days a year
* Industry leading Maternity & Paternity Policies
* Refer a Friend scheme – worth £500 per referral
* GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
* Extensive Learning & Development opportunities, including opportunities for progression
* Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover
* Bike To Work Scheme
* Paid volunteering and charity days
* Company Van
* Private Healthcare
* Health Cash Plan
* Discount Shopping
* Gym
* Days Out
* Learning & Development opportunities
* Paid Volunteering Days
* Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
#J-18808-Ljbffr