End Date
Wednesday 04 March 2026
Salary Range
£61,344 - £68,160
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
Please see below
Job Description
JOB TITLE: Operations Manager - 9 Months Fixed Term Contract
SALARY: £61,344 - £68,160
LOCATION: Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
We have an exciting opportunity for an Operations Manager to lead our IP&I Operational Support teams.
Operational Support are part of our Insurance, Pensions and Investments (IP&I) division which provides critical services to the Group's customers, supporting them at key moments in their lives.
We're passionate about continuing to improve customer experience, simplifying our business and continue the great culture making this a great place to work for our colleagues. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support us to meet the needs of our customers every day. What a superb time to join the team
You'll support the business by leading large teams ensuring operational service is maintained against a backdrop of significant change and development. You'll inspire colleagues, creating high performing teams with a passion for delivering great customer service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking.
The ideal candidate will have leadership experience and a knowledge of the Operational Support area with varied IP&I product knowledge. This role needs a mix of technical and operational understanding and a specific skill set to support our varied base of customers. You'll have the ability to drive, influence and inspire teams to deliver the best service for our customers. You'll influence at a senior level and contribute to our strategic direction to ensure continued success and transformation of the customer experience.
Why Lloyds Banking Group
If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.
What you'll be doing
* Role modelling and embedding LBG Group Values.
* Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals
* Work across the business to anticipate and respond to emerging risks and reputational matters and prepare the Protection business to respond/rectify appropriately.
* Lead in the development and own the implementation of short and medium-term operational plans in the context of our strategy, to improve customer journeys & drive efficiencies for the business
* Provide insightful information, guidance, and advice to influence business decisions.
* Ensuring you can demonstrate a strong control environment, providing oversight of key risks and issues with the ability to develop fully effective controls.
* Develop and maintain strong working relationships, engage cross functional partners to optimise business results.
What you'll need
* Strong interpersonal and communication skills are essential – we need you to be able to 'tell the story'.
* Resilience is key Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities.
* Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best.
About working for us:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready to start growing with purpose?
Apply today
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.