Clinic Area Manager – North East England – (Job Ref: 25/CMYK)
Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a Clinic Area Manager to manage hour new Holland and Barrett clinics in North East England.
For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage.
In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check
Location: covering clinics in Newcastle upon Tyne, Sheffield and York.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. Flexibility will be required, including some weekend work.
What does the Clinic Area Manager role involve?
This role is responsible for ensuring the day-to-day operations of several Randox Health clinics within the North East. This is a varied role that may also include the following responsibilities:
• Ensure compliance with relevant legislation and regulations to include International Standardisation Organisation and Care Quality Commission for clinics.
• Ensure that all staff adhere to the Quality Management System.
• Manage clinical staff, across a number of clinics within the north east along with maintaining relations with GPs, specialists, doctors and couriers.
• The development and appraisal of staff.
• The organisation and monitoring of team development and training, ensuring that all staff training plans are up to date.
• Develop and implement policies and procedures.
• Manage clinic expenditure.
• Co-ordinate with the quality team to carry out internal audits, report incidents, and implement corrective / preventive actions.
• Ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings.
• Ability to cover reception duties.
• Ensure clinic and all staff provide a high level of customer service and care to all clients.
• Ensure that staff maintain confidentiality and appropriate storage of confidential information.
• Ensure full knowledge of software procedures and clinic roles.
• Assist with recruitment as required.
• Rota optimisation and management in order to meet client requirements and financial revenue.
• Regular travel within our north east clinic network.
Essential criteria:
• University Degree in a business or science related discipline.
• Experience in managing a team.
• Flexibility with working hours, as required by the business inclusive of evenings and weekends.
• Exemplary customer service skills and experience.
• Flexibility to travel and work across multiple sites
• Proficiency in the use of Microsoft packages.
Desirable:
• Experience implementing a quality management system in a regulatory environment.
• Confidence and experience working internal / external events.
• Previous sales / retail experience.
• High level of IT literacy.
• Experience within a senior management role