At SimpliSafe, we’re on a mission to make every home feel safe and secure. Our smart security systems protect over 4 million customers across the US and UK, and we’re continuing to grow at pace.
Since launching in the UK in 2019, we’ve earned top Trustpilot ratings, glowing press reviews, and a Net Promoter Score of 72+. But what really sets us apart is our people. We’re customer-obsessed, supportive, and serious about doing things properly.
We’re now looking for a Sales & Loyalty Advisor to join our Manchester-based team and support customers with their home security systems.
The Role
This is a sales role where you will play an important part in turning interest into customers and making a real impact every day.
You will be answering inbound calls and making outbound calls to potential customers from leads we have received. These are not cold or unsolicited calls. You will be speaking with people who have already shown interest in our smart home security solutions, helping them feel confident about protecting their homes. A background in sales would be beneficial for this role.
There is clear room to grow. As your knowledge and confidence build, you will have the opportunity to progress your career within the team.
What You’ll Do
* To answer incoming calls and make proactive outbound calls to convert to sales and retain our customers within agreed service standards
* Achievement of targets and KPIs whilst maintaining high Quality standards
* Enhance the customer experience through acting on Trustpilot reviews, NPS and CSAT
* Stay ahead of the game with strong product and competitor knowledge
* Take ownership for personal development areas in order to achieve objectives, using the support of line manager /L&D if required
* Identifies and encourages behaviour that supports the company values
* Prompt investigation, assisting in the prevention of fraud, recording and management of problems reported by customers/Advisors, reporting back to the management team when required
Progression Pathway
We’re committed to developing our people and creating genuine career opportunities.
Progression is supported through structured training, coaching, and regular development conversations.
What we are looking for
* Previous sales experience is essential
* Proven ability to meet (and smash) performance targets
* Top‑notch communication and interpersonal skills
* Comfortable discussing technical products and services in an easy‑to‑understand way
* A positive, solutions‑focused mindsetTeam spirit, motivation, and a proactive approach
* Reliability, punctuality, and strong time management
The values you’ll bring
* Customer Obsessed – you care about delivering a great experience
* Aim High – you’re motivated to learn and improve
* No Ego – you’re open to feedback and collaboration
* One Team – you support your colleagues and share knowledge
* Lift As We Climb – you grow alongside others
* Lean & Nimble – you adapt quickly and embrace change
Benefits and culture
We offer a competitive benefits package that we review regularly to ensure it continues to reflect what matters most to our people.
This includes:
* 36 days holiday
* Private medical and dental cover
* Life assurance
* Employee Assistance Programme
* Free eye tests and contribution towards glasses
* SimpliWell wellbeing allowance to spend on things that matter to you, such as gym equipment, spa gift vouchers, or gym clothes etc.
* Cycle to work scheme
* Retail discounts and Perks at Work
We also invest heavily in our culture, with social events and experiences such as:
* Celebrating milestone work anniversaries
* Regular team socials, monthly lunches, payday breakfasts, snacks and freebies
Ready to apply
If you’re sales‑focused, enjoy customer service, and want to build a career within a growing business, we’d love to hear from you.
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