Description Join the Client Technology team and help shape the technology that supports the Willis client journey. We are seeking a detail-oriented, process-minded Site Reliability Engineering Lead to drive operational excellence of our Azure-based production platform. In this role, you will ensure service reliability, security, and continuous improvement across DevOps and service management functions, working closely with cross-functional teams in an Agile environment. This is a key opportunity to strengthen production operations, drive continuous improvement, and enhance client satisfaction. The Role Service Management & Reliability Own the cost, health and performance of the production environment Lead incident response, root cause analysis, and postmortem processes Monitor SLAs, SLOs, and KPIs for platform services DevOps & Release Management Oversee CI/CD pipelines and ensure smooth and secure build acceptance into production Collaborate with engineering teams to improve deployment processes Champion automation and infrastructure-as-code practices Partner with security teams to ensure compliance, threat modelling, and secure deployments Drive adoption of secure coding, scanning, and monitoring tools across the platform Continuous Improvement Identify and implement improvements in operational workflows Drive initiatives to reduce toil and improve system resilience Foster a culture of learning and operational excellence Reporting & Communication Produce regular reports on KPIs, platform performance, incidents, and improvements Communicate effectively with stakeholders across engineering, product, and leadership Maintain clear documentation of operational procedures and standards Team Leadership Manage and mentor a cross functional team Support career development and performance management Promote collaboration and knowledge sharing across teams Qualifications What you’ll bring Experience: Essential Proven experience in platform operations, DevOps, or SRE leadership roles Strong expertise in Microsoft Azure PaaS services (e.g., App Services, Azure Functions, AKS, Azure DevOps) Solid understanding of Agile methodologies and cross-functional team collaboration Experience with monitoring, observability, and incident management tools Strong grasp of security best practices and secure-by-design principles Excellent communication, leadership, and stakeholder management skills Proven experience in end-user management Experience: Preferable Experience with ITIL or other service management frameworks Background in software engineering or systems architecture Knowledge of security and compliance in production environments Certifications in Azure (e.g., AZ-400, AZ-305) or ITIL Experience with compliance frameworks (e.g., ISO 27001, SOC 2) Background in software engineering or systems architecture Knowledge of General Insurance (London Market / Lloyd’s and Industry) products and services Skills/other Excellent interpersonal skills, including listening, verbal, and written communication with the ability to communicate effectively with all levels of the Company What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com