Overview
Jewson York is seeking a Senior Customer Service Sales Advisor who is passionate about great service in a fast-paced builders merchant environment. This role is based in York, at Jewson York, James Street, York, YO10 3DS, with hours 07:30–17:00 Monday to Friday and every other Saturday morning 08:00–12:00.
The Senior Customer Service Sales Advisor is the face (and voice) of the business, the first point of contact for customers in branch and over the phone. You will help customers find materials for their projects, convert inquiries into orders, and build trust and lasting relationships with regular and new customers.
Key Responsibilities
* Get to know our product lines and services to maximise customer interactions in line with Jewson values
* Maximise sales and profit targets through upselling and cross-selling relevant products with specific product advice
* Support the branch team to deliver success and identify opportunities for continuous improvement
* Develop new customer accounts and lapsed accounts
* Build strong relationships with customers and suppliers, managing feedback accordingly
* Ensure all customer orders are fulfilled in a timely fashion
* Follow plans to continuously improve the customer experience
* Provide direct support to branch management and work closely with the area sales manager
* Understand local market issues and communicate insights to support sales growth plans
* Advise customers on trading terms, account information and credit levels
* Use in-house systems to process orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
Skills & Qualifications
* Experience in a Builders Merchant is highly beneficial
* Strong sales focus with experience in a similar role
* Strong communication skills with some leadership experience
* Passion for delivering excellent customer service
* Desirable but not essential: various related criteria as noted by the employer
About Us
We provide a fulfilling and enjoyable work environment with opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
* Discretionary bonus
* Voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice, Cycle2Work, Benenden Healthcare and more
* Health and wellbeing services including online GP appointments and mental health support
* Generous employee discounts
* Discounts with hundreds of high street and online retailers
* Retirement savings plan
* Life assurance
* Enhanced maternity/paternity/adoption leave
At Jewson, part of STARK Building Materials UK, we connect suppliers of heavy building materials with professional tradespeople. We’re a friendly, collaborative team committed to doing it well.
Please apply today with your most up-to-date CV and a member of our dedicated recruitment team will be in touch.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Wholesale Building Materials
Note: This description reflects a typical role and may be subject to change.
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