Overview
Join to apply for the Picturehouse Chester Screen Host role at Picturehouse. You will be joining a highly motivated, engaged and productive team at Chester Picturehouse. We are looking for new talent to join us; you will be guaranteed at least one shift a week (cinema week runs Friday–Thursday). You must be available to work evenings and weekends as a priority. The role includes cafe/bar duties and guest-facing responsibilities.
Perks - FREE CINEMA!!! Free soft drinks and hot drinks when on breaks, and popcorn when you go and see a film. 50% off food and concessions.
Job Details
* Job title: Picturehouse Host
* Direct report to: Supervisor
* Location: Chester Picturehouse
* Seniority level: Entry level
* Employment type: Full-time
* Industries: Events Services
Responsibilities
* Promotion and sale of tickets, retail, alcohol, food, and memberships
* Cash handling
* Ushering and piracy prevention
* Compliance with Health and Safety regulations
* Compliance with Food Safety Standards
* Preparing and serving café food
* Cleaning
* Working in the Café Bar
* Deliver excellent customer service in line with Picturehouse standards; engage guests and maximise enjoyment
* Maintain dwell areas and keep them inviting
* Follow ticket verification procedures; guide customers to seats when needed; ensure valid tickets
* Address guest queries promptly or direct to appropriate person
* Be knowledgeable about cinema services and facilities, including accessibility and proposition
* Communicate clearly over radios
* Provide information on film start/finish times, synopses, and classifications; adhere to piracy policy
* Understand film classifications and ID requirements
* Log and deliver lost property as per policy
* Monitor picture/sound quality, temperature, and guest disturbance
* Be knowledgeable of promotions and raise customer awareness; process transactions and discounts accurately
* Promote Membership during transitions; use suggestive selling to add value
* Monitor stock levels and maintain department presentation
* Record wastage per policy
* Maintain high standards of food hygiene and presentation; ensure café offerings meet standards
* Adhere to Health & Safety policies; work efficiently with trained equipment
* Attend regular staff meetings and shift briefings; stay updated with staff communications
* Carry out any other duties reasonably asked of you
Qualifications / Requirements
* Must be available to work evenings and weekends
* Be punctual, diligent, keen to learn, able to ask questions
* Outgoing and friendly towards guests and colleagues
* Cafe/Bar experience preferred
Notes
The job description reflects current requirements and may be amended as duties evolve. May 2023. LNKD1_UKTJ
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