About the team
We are extremely excited to bring our very successful British company, Vintage Cash Cow, to Europe! We are building our vibrant European sister company, Arcavindi, from a great location just outside Arnhem. This dynamic warehouse will be the heart of our operations, where orders for the Netherlands, Germany, Belgium, Italy, Spain and France are processed and handled. To fuel this incredible growth, we are looking for passionate and inspiring individuals to join our expanding teams across the company. At Arcavindi, every employee contributes to delivering exceptional customer experiences and supporting our mission to revolutionize the way people buy and sell vintage, valuable, and truly unique items. We are united in our commitment to creating fantastic customer journeys.
About the role
The Customer Service Representative is the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported and valued. This hybrid role combines online communication, customer service, complaint handling and purchasing responsibilities, giving you the chance to develop a broad set of skills while directly shaping the customer journey.
You will handle large volumes of inbound and outbound requests via phone, e‑mail, WhatsApp, webchat and social media, guiding customers through their journey with us. Some conversations will involve empathetic resolution of complaints, while others focus on building trust during the purchasing process. Each day will be different, and you will play a key role in building Arcavindi's reputation across Europe.
Key Responsibilities
* Deliver excellent customer service and communication across all channels.
* Handle complaints professionally, empathetically and in accordance with policy.
* Support sales and purchasing conversations, contributing to growth objectives.
* Meet and exceed KPIs for response times, resolution rates and customer satisfaction.
* Collaborate effectively with colleagues to ensure a seamless customer journey.
* Contribute to building a high‑performing, supportive and flexible team culture.
* Respond to inbound queries via phone, e‑mail, SMS, WhatsApp, webchat and social media.
* Conduct outbound calls, including welcome calls, collections and customer updates.
* Investigate and resolve complaints, keeping customers informed throughout.
* Support the purchasing process, overcoming objections and helping customers feel confident.
* Record interactions accurately, maintain systems and complete administrative tasks.
* Collaborate with internal teams to deliver smooth hand‑offs and coordinated customer service.
* Suggest process improvements to drive continuous improvement.
Essential Skills and Experience
* Proven experience in customer service, contact centers or sales environments.
* Excellent verbal and written communication skills with empathy and clarity.
* Strong problem‑solving skills with resilience under pressure.
* Confidence in handling objections and complaints fairly and constructively.
* Ability to balance speed with accuracy and quality.
* Organised and able to manage multiple priorities.
* Comfortable using CRM systems and digital communication platforms.
* Team‑oriented mindset with a proactive, solution‑focused approach.
Desired Skills and Experience
* Background in purchasing, sales or complaint handling.
* Ability to adapt quickly in a fast‑growing scale‑up environment.
* Experience working in companies with operational warehouses or physical products.
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