Overview
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence while providing outstanding customer service and support in a positive customer‑focused manner and achieving sales and profit targets to secure company profitability.
Responsibilities
* Day‑to‑day management of the Sales Assistants, including organising and planning of working rotas and absence planners. The number of direct reports will vary depending on store size.
* Providing training to new and existing colleagues and coaching where necessary.
* Working with Operational Managers to control resources in line with budgeted costs.
* Maintaining a high level of security and full compliance with company policies regarding stock, financial transactions, security and premises.
* Handling Decorating Centre accounts within the agreed company guidelines and policy.
* Ensuring that Health & Safety standards are maintained at all times.
* Carrying out recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications
* Previous experience in a customer‑facing environment delivering on direct sales.
* Strong leadership, mentoring and motivational skills with prior supervisory experience.
* Ability to remain calm and composed when dealing with difficult situations.
* Flexibility in attitude toward working hours and duties, including providing cover for other Decorating Centres in the Zone as required.
Benefits
* Excellent starting salary.
* Competitive bonus structure starting at 12% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget.
* 35 days of annual leave, including bank holidays.
* Guaranteed 39 hours pay per week with overtime or lieu time available.
* Great work/life balance: our stores close Saturday afternoons and Sundays, and there are no late evenings after 5pm.
* Generous company pension contributions.
* Career progression: we develop people with online opportunities and the PPG Training Academy.
* Company‑funded private healthcare plan, with options to extend coverage to family members.
* Generous staff discount on paint and decorating tools at Johnstone's Decorating Centre.
* Colleague recognition programme that recognises and rewards our colleagues.
* Inclusive and engaging workplace – a culture of inclusion for all (our engagement scores show it!).
* Colleague assistance programme for 24/7 well‑being support and cycle‑to‑work scheme.
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