Head South Hair are looking for a motivated and enthusiastic Client Success Host to join our Client Experience Team at our salon located in the heart of Battersea on Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to deliver excellent customer service, and the ability to thrive in a dynamic salon environment.
This is a TIME-SENSITIVE POSITION, you will be required to open the Salon at 8:40 am - Applicants MUST live within a 30-minute walking distance or 20 mins commuting time.
Availability to work FULL SHIFT on Thursdays, Fridays and Saturdays is required.
Part-time 3 to 4 days a week - Option to extend to Full Time
Previous experience or knowledge in the hairdressing/beauty industry is desirable.
What we offer:
* £12.50 an hour plus incentive schemes based on performance.
* Performance bonus scheme - up to 10% of annual salary
* Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
* Referral program - up to £500 cash bonus.
* Attendance to exclusive Fashion Events.
* Exposure working with A-list clients and Multinational Brands.
* Hair services for free (T’s and C’s apply).
* Exceptional staff discount for products.
* Executive training program provided by directors - grow your career to become a Salon Manager.
* Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others)
* Modern and inclusive Team Member’s areas.
Key Responsibilities:
* Efficiency, productivity and organisation are key requirements for this role.
* Customer Success: Engage with clients in person, via phone, and virtually, to fully understand their needs and proactively book services. Ensure a superb experience from the moment clients enter the salon until they leave, including an efficient post-service follow-up. Always apply the Head South customer service methodology to ensure client satisfaction and retention.
* Appointment Booking: Manage the appointment system efficiently and accurately, ensuring clear and effective communication to maximise stylist availability. Ensure booking fees are collected promptly.
* Communication: Answer phone calls and respond to client messages efficiently, providing accurate information and assistance.
* Transactions: Process payments and handle transactions with accuracy and integrity.
* Salon Presentation: Maintain a clean and organised work area, adhere to hygiene and safety standards, and assist other staff members throughout the day to maintain a clean and organised atmosphere.
Skills and Qualifications:
* Proactive, efficient and a can-do attitude.
* Advanced/Fluent English is required - If English is not your first language, you must demonstrate a high level of proficiency with advanced customer experience vocabulary.
* Previous experience in customer success is required
* Previous experience/knowledge in the hairdressing/beauty industry is desirable.
* High school diploma or relevant work experience.
* Positive and proactive working attitude.
* Excellent communication skills.
* Confident, polite, effective, and friendly.
If you are a team player who is eager to learn and grow with our salon you are the right fit for us!