As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests ranging from general education to hardware/software investigation. Working closely with various global teams, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
What You'll Be Doing
* Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM
* Flexibility on working days and shifts (weekends included)
* Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email.
* Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
* Work within our customer support platforms to document, track and resolve interactions
* Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
* Advocate and promote improvements to our products and services
* Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
What You’ll Bring To The Team
* Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience
* Excellent verbal and written communication skills in French & English
* Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows
Even Better If You Have, But Not Necessary
* Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
* Experience or knowledge of the Hospitality industry
* Experience supporting a SaaS product
* Experience supporting an iOS application
* Computer networking experience or interest
What’s In It For You
* Unlimited Annual Leave with our PTO scheme
* £400 annually towards Health and Wellbeing
* Dental cover
* Private healthcare
* Optical cover
* Opportunity to join a growing team, in a fast‑paced, high‑growth company
* Work with a team of incredibly talented and forward‑thinking people!
* Work for a team that values hard work, and knows how to celebrate the wins
* Amazing benefits & perks, including equity for all Lightspeeders
In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.
Please make sure to apply with a CV in English.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
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