Overview
Join our team at M&S as a Team Manager in Foods, where you'll lead by example as a champion of our high-quality products, offers, and services. We're seeking passionate leaders who take pride in their food knowledge and are eager to share it with both colleagues and customers.
Your primary focus will be on providing remarkable service and enabling your team to deliver to the highest standards, ensuring that our customers feel valued every day. You'll actively engage with customers to understand their preferences and create opportunities to continuously improve their shopping experience.
What you’ll do includes opportunities for development and leveraging digital tools to enhance the customer experience and store performance.
Additional benefits include industry-leading parental, adoption and neonatal policies, wellbeing support for all colleagues including access to our 24/7 Virtual GP, PAM Assist for you and your family, and a charity volunteer day to support a cause you’re passionate about.
We offer a flexible / hybrid approach with part-time or job-share opportunities; talk to us about what works for you.
Responsibilities
* Driving a selling culture within your team
* Consistently raising performance and capability of the team to support developing internal talent
* Utilising and exploit data to support with operational decisions
* Implementing a continuous improvement mentality within the team and work in partnership with the wider team
* Energising your team to deliver first class customer service within a fast-paced environment
* Efficiency and effectiveness are key aspects of your role. You\'ll be a skilled retail professional putting customers at the heart of all decision making, while leading your team to achieve the same
* Being a passionate leader with the ability to effectively motivate, prioritise and delegate. You\'ll create a great inclusive store environment, supporting and respecting your team members to be their best
* Flexibility is vital; you will be agile in your approach and able to lead teams across the store, adapting to changing demands of the retail environment
Are you ready to lead? Take your marks and get ready to apply.
Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments, providing a strong grounding across all elements of our business and supporting career progression. We have a flexible / hybrid approach - talk to us about part time or job share opportunities.
Qualifications
* A proven leadership track record and the ability to lead effectively through ambiguity
* Being digitally confident. Having an understanding of systems and the ability to exploit them
* Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers
* Ability to juggle a number of priorities whilst maintaining an excellent standard and working with pace
* Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mindset
Company values and commitment
We are ambitious about the future of retail. We\'re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We\'re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you\'d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team so we can put steps in place to help you be at your best through this process. Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We\'re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Benefits
* 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household
* Competitive holiday entitlement with the potential to buy extra holiday days
* Discretionary bonus schemes awarded based on how you achieve your objectives and our performance as a business
* A generous Defined Contribution Pension Scheme and Life Assurance
* A tailored induction and a wide range of training programmes to develop your skills
* Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
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