Learning & Development Manager
An exciting opportunity has arisen for an experienced,
people-centric and commercially minded Learning & Development Manager / Coach
to join our central team. Thesleff Group operates Los Mochis Notting Hill, Los
Mochis London City, Sale e Pepe Knightsbridge, and Viajante87, with two new
openings in 2026 – Sale e Pepe Mare at The Langham Hotel and Ma/Na Mayfair.
This newly created role is ideal for a hospitality-led
L&D professional who is excited by the opportunity to build from the ground
up, shape, and lead the Group’s learning and development strategy from the
ground up, supporting our people and leaders as the business continues to grow.
We’re looking for a
proactive, forward-thinking Learning & Development Coach who thrives on
autonomy, communicates with confidence, and influences at every level of the
business.
This is a role for someone
who loves shaping strategy and rolling up their sleeves to deliver in-person
learning, creating visible, measurable impact across a fast-growing,
multi-brand hospitality group.
You’ll bring a passion for modern learning:
coaching, NLP, adaptive learning and gamified experiences, ideally sharpened in
a high-performance environment known for its relentless drive for excellence.
The Role
The Learning & Development Manager / Coach will be responsible for
designing, implementing, and embedding a comprehensive learning and development
framework across the Group. This includes leadership development, operational
training, compliance training, and career progression pathways.
As the first dedicated L&D hire, you will take ownership
of the full L&D lifecycle — from needs analysis and programme design
through to delivery, evaluation, and continuous improvement. The role requires
strong organisational skills, excellent stakeholder management, and a deep
understanding of learning within a fast-paced hospitality environment.
This position will report to the Head of People and will
work closely with HR, Recruitment, and Operations teams across all sites.
What We Offer
* Private
BUPA medical insurance
* Paid
sick leave – 10 days paid sickness
* Study
support scheme
* Salary
sacrifice schemes
* ILM
apprenticeship opportunities
* 50%
off when visiting the restaurants with family & friends
* Further
career development and growth as the restaurant group expands within the
UK and internationally
Responsibilities
* Design
and implement the Group-wide L&D strategy aligned to business
objectives and brand values.
* Build
and embed structured training programmes across all levels, including
onboarding, core skills, leadership development, and management pathways.
* Partner
with Operations and People teams to identify skills gaps and future
capability needs across all brands and sites.
* Develop
and maintain training frameworks, materials, toolkits, and learning
pathways tailored to hospitality environments.
* Oversee
and support management development programmes, including succession
planning and talent development initiatives.
* Ensure
compliance training (including statutory and brand standards) is delivered
effectively and consistently across the business.
* Track,
analyse, and report on L&D effectiveness using data, feedback, and
performance metrics.
* Manage
and optimise the use of learning platforms and systems (e.g. Mapal-One,
LMS tools, or similar).
* Support
a strong learning culture that drives engagement, retention, and internal
progression.
* Work
closely with HR to ensure learning and development aligns with employee
lifecycle processes, performance management, and engagement initiatives.
Skill and Experience Requirements
* CIPD
Level 5 or equivalent qualification in Learning & Development (or
working towards).
* Proven
experience in an L&D, or similar role, ideally within hospitality,
retail, or a service-led environment.
* Experience
designing and delivering L&D frameworks in a multi-site or multi-brand
business.
* Strong
understanding of adult learning principles and modern learning
methodologies.
* Strong
understanding and ability to use AI and emerging technologies
* Confident
facilitator with experience delivering training to diverse audiences,
including senior leaders.
* Strong
stakeholder management and communication skills.
* Experience
using LMS platforms such as Mapal-One, Fourth, or similar systems.
* Ability
to work autonomously, manage multiple priorities, and thrive in a
fast-paced environment.
* Experience
in scaling L&D functions or building programmes from scratch is highly
desirable.
Thesleff Group is an equal opportunity employer committed to
diversity and inclusion within the workplace. We encourage applications from
all qualified individuals regardless of race, colour, religion, sex, national
origin, age, disability, or other legally protected status.