What's involved with this role: JOB TITLE: Right to Buy Income Administrator REF: Bournemouth 5281045 Pay rate: £13.69 per hour PAYE Contract Type: Temporary, Anticipated 3 months Working Arrangement: Hybrid working, Office approx. twice a week Basic DBS required In order to apply for this role you will have previous admin experience working within a local authority with ability to handle initial leaseholder enquiries and resolve at first contact where possible. Experience of using software systems such as Excel, Northgate, Civica CX and EDRMS. Good customer service skills. The role: On behalf of a local council, we are seeking an Income Administrator to work as part of a team responsible for processing Right to Buy claims, providing a front-line leasehold service and calculating and implementing service charges for Council tenants. This role will deal with leaseholder and tenant queries in the first instance, processing RTB applications, paying bills and keeping accurate records relevant to service charges and ensuring the relevant software systems are accurate and up to date. Key Responsibilities: Receive and process Right to Buy applications, including eligibility checks, references, and required documentation within statutory timescales. Handle initial leaseholder enquiries and resolve at first contact where possible. Issue welcome packs and update leaseholder contact information as needed. Calculate, verify, and update cleaning and grounds maintenance charges. Maintain and update all software systems (Excel, Northgate, Civica CX, EDRMS). Perform scanning, filing, photocopying, and general admin tasks. Provide information to solicitors, insurers, and utility companies. Assist Leasehold Officer with issuing service charge accounts, S.20 notices, and major works communications. Support leaseholder surveys and feedback collection. Help produce information and advice materials on leaseholder rights and responsibilities. Process and record bill payments in relevant systems. Issue leaseholder account statements, identify debts, and arrange payment plans as needed. What the client is looking for: Previous experience working within a local authority, housing association, or property management environment. Experience of office work and general administration Some experience of working with customers on the telephone, face to face and in writing Familiarity with Right to Buy (RTB) processes and associated legislation. Experience handling leasehold management, service charge accounts, and S.20 consultation notices is desirable Knowledge of EDRMS (Electronic Document and Records Management Systems) or similar document management software. Understanding of major works and service charge billing cycles. Experience liaising with solicitors, insurers, and utility providers on leasehold-related matters How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis —early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.