About the job Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that mission possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Business Analyst. Take a look at our website here to learn more about why we’re one of the leading Software Escrow businesses… Escode (part of NCC Group) Role purpose: As a Business Analyst, you’ll play a key role in delivering internal projects across departments, supporting everything from requirements gathering and configuration to testing, training, change management, and post-deployment support. Working closely with business stakeholders, Solution Architects, and Technical Architects, you’ll help design and deploy solutions while developing your skills. You’ll quickly get up to speed with our processes and systems, contributing to major transformation projects within our Escode business. As part of the Global Technical Services team, you’ll ensure project delivery aligns with our change and release processes, while also identifying opportunities to improve systems and maximise ROI. Key Accountabilities: Lead requirements gathering, translating stakeholder input into clear documentation (use cases, user stories, specs). Oversee configuration and maintenance of system elements (custom objects, workflows, validation rules, etc.). Monitor project progress, resolving issues and escalating when needed. Support smooth transitions from project to business as usual. Champion process improvements and business automation, acting as a subject matter expert on tools. Understand and apply change management and release processes. Foster strong communication and collaboration across teams and stakeholders. Coordinate with offshore teams and be open to travel (UK and international). Skills & Experience: Essential: Proven Business Analyst experience and certifications. Full project lifecycle expertise in structured (Agile & Waterfall) environments. Experience implementing systems like Salesforce or Workday. Strong knowledge of business processes and systems in live environments. Proficient in Microsoft Word, Excel, and Visio. Desirable: Experience migrating to cloud-based scheduling tools and integrating multiple systems. Familiarity with on-prem and SaaS solutions. About your application We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details please email cv@nccgroup.com All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. https://www.nccgroupplc.com/media/mjhmbcmj/candidate-privacy-notice-261023.pdf